Past Winners of Country, Product and Special Awards

Explore the previous winners by first selecting an awards classification (regional awards, country awards, product awards, etc.). Then click the awards category (Best Retail Bank in Asia Pacific, etc.) to display the list of winners.

Best Retail Bank in Asia Pacific
The highest award for retail financial services in the Asia Pacific region. Retail players have to outperform not only national competitors, but also regional peers in the overall scorecard

2013 Standard Chartered Bank (Hong Kong)
2012 Standard Chartered Bank (Hong Kong)  
2011 Commonwealth Bank of Australia
2010 Commonwealth Bank of Australia
2009 Public Bank (Malaysia)
2008 HSBC (Hong Kong)
2007 Westpac Banking Corp (Australia)
2006 Hang Seng Bank (Hong Kong)
2005 HSBC (Hong Kong)
2004 Standard Chartered Bank (Singapore)
Best Retail Bank in Middle East
The highest award for retail financial services in the Middle East, which currently comprises six countries - Saudi Arabia, UAE, Kuwait, Qatar and Bahrain and Oman. Retail players have to outperform not only national competitors, but also regional peers.

2012 Abu Dhabi Commercial Bank (United Arab Emirates)  
2011 Al Rajhi Bank (Saudi Arabia)  
2010 Abu Dhabi Commercial Bank (United Arab Emirates)
2009 Abu Dhabi Commercial Bank (United Arab Emirates)
2008 Al Rajhi Bank (Kingdom of Saudi Arabia)
2007 Al Rajhi Bank (Kingdom of Saudi Arabia)
Best Retail Bank in Central Asia
The highest award for retail financial services in Central Asia. Retail players have to outperform not only national competitors, but also regional peers.

2012 Demir Bank (Krgystan)  
2010 AsiaUniversalBank (Kyrgyz Republic)
2009 AsiaUniversal Bank (Kyrgyz Republic)
2008 Halyk Savings Bank of Kazakhstan (Republic of Kazakhstan)
2007 Halyk Savings Bank of Kazakhstan (Republic of Kazakhstan)
Best Retail Bank in Africa
2012 Absa Bank (South Africa)
Best Retail Bank in China
The highest award for retail financial services in China. China has been treated as a region on its own since 2005. Retail players have to outperform all peers in the country.

2013 ICBC  
2012 China Merchants Bank
2011 Industrial and Commercial Bank of China
Best Regional Retail Business in the Asia Pacific
Awards the best institution that has a retail presence in more than three Asia Pacific countries.

2013 HSBC
2012 Standard Chartered Bank  
2011 Citibank (Asia Pacific)
2010 Citibank (Asia Pacific)
2009 HSBC (Asia Pacific)
2008 Standard Chartered Bank (Asia Pacific)
2007 HSBC (Asia Pacific)
2005 Citibank (Asia Pacific)
Best Non Bank Consumer Finance Business in Asia Pacific
2008 CitiFinancial (Hong Kong)
2007 CitiFinancial (India)
2006 GE Money (Thailand)
Most Admired Bank outside the Asia Pacific and Gulf Regions
The winner was chosen based on the response among winning retail banking peers in the Asia Pacific, Central Asia and Gulf region, beating a select list of players from the U.S., Europe and South America

2013 Wells Fargo  
2012 Banco Santander (Spain)  
2011 Wells Fargo (US)  
2010 Bank of America (US)
2009 Wells Fargo (US)
2008 Royal Bank of Scotland (UK)
2007 Wells Fargo (US)
Best Improved Retail Bank in Asia Pacific, Central Asia, Africa and the Gulf region
Acknowledges the best improved franchise that has made a successful transformation into a full-fledged retail banking franchise

2013 NAB, Australia  
2012 Panin Bank  
2010 Maybank (Malaysia)
Australia
2013 Commonwealth Bank of Australia
2012 Commonwealth Bank of Australia
2011 Commonwealth Bank of Australia
2010 Commonwealth Bank of Australia
2009 Australia New Zealand Bank
2008 Australia New Zealand Bank
2007 Westpac Banking Corporation
2006 Commonwealth Bank of Australia
Bangladesh
2013 Eastern Bank
2012 Standard Chartered Bank
2011 BRAC Bank
2010 Sonali Bank
2009 Janata Bank
2008 Standard Chartered Bank
2007 Sonali Bank
2006 Sonali Bank
Brunei
2013 BIBD
2012 Baiduri Bank
2011 HSBC Brunei
2010 Standard Chartered Bank
2009 Standard Chartered Bank
2008 Standard Chartered Bank
2007 HSBC
2006 HSBC
2005 HSBC
2004 HSBC
China
2013 Best Retail Bank - ICBC
2013 Best Large-scale Retail Bank - ICBC
2013 Best Joint Stock Retail Bank - China Merchants Bank  
2013 Best City Commercial Retail Bank - Bank of Beijing  
2013 Best Foreign Retail Bank - HSBC
2012 Best Retail Bank - China Merchants Bank
2012 Best Joint Stock Retail Bank - China Merchants Bank
2012 Best City Commercial Retail Bank - Bank of Beijing
2012 Best Foreign Retail Bank - HSBC
2012 Best Large-scale Retail Bank - ICBC  
2011 Best Retail Bank -Industrial and Commercial Bank of China
2011 Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
2011 Best Joint Stock Retail Bank - China Merchants Bank  
2011 Best City Commercial Retail Bank - Bank of Beijing
2011 Best Foreign Retail Bank - HSBC China
2010 Best Retail Bank - Industrial and Commercial Bank of China
2010 Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
2010 Best Joint Stock Retail Bank - China Merchants Bank
2010 Best City Commercial Retail Bank - Bank of Beijing
2010 Best Foreign Retail Bank - HSBC China
2009 Best Retail Bank - China Merchants Bank
2009 Best Mega Retail Bank - Industrial and Commercial Bank of China
2009 Best Joint Stock Retail Bank - China Merchants Bank
2009 Best City Commercial Retail Bank - Bank of Beijing
2009 Best Foreigh Retail Bank - HSBC
2008 Best Retail Bank - Industrial and Commercial Bank of China
2008 Best Mega Retail Bank - Industrial and Commercial Bank of China
2008 Best Joint Stock Retail Bank - China Merchants Bank
2008 Best City Commercial Retail Bank - Bank of Shanghai
2008 Best Foreign Retail Bank - Standard Chartered Bank
2007 Best Retail Bank - China Merchants Bank
2007 Best State-Owned Retail Bank- Industrial and Commercial Bank of China
2007 Best Joint Stock Retail Bank- China Merchants Bank
2007 Best City Commercial Retail Bank- Bank of Shanghai
2007 Best Foreign Retail Bank- Bank of East Asia (Hong Kong)
2006 Best Retail Bank – China Merchants Bank
2006 Best Retail Bank (State-owned) – Industrial and Commercial Bank of China
2006 Best Joint Stock Retail Bank – China Merchants Bank
2006 Best City Commercial Bank – Bank of Shanghai
2006 Best Foreign Bank – HSBC (China)
2005 Best Retail Bank - Industrial and Commercial Bank of China
2005 Best Joint Stock Retail Bank in China – China Merchants Bank
2004 Best Retail Bank – Industrial and Commercial Bank of China
The Gulf region
2013 Bahrain - Ahli United Bank  
2013 Jordan - Arab Bank  
2013 Kuwait - Gulf Bank
2013 Kyrgyz Republic - Demir Bank
2013 Oman - National Bank of Oman
2013 Qatar - Commercial Bank of Qatar  
2013 Saudi Arabia - Samba Financial Group  
2013 United Arab Emirates - Emirates NBD  
2012 Bahrain - National Bank of Bahrain
2012 Jordan - Housing Bank for Trade and Finance  
2012 Kuwait - Gulf Bank  
2012 Oman - National Bank of Oman  
2012 Qatar - Qatar National Bank  
2012 Saudi Arabia - Al Rajhi Bank  
2012 United Arab Emirates - Abu Dhabi Commercial Bank  
Hong Kong
2013 Standard Chartered Bank
2012 Standard Chartered Bank  
2011 HSBC
2010 HSBC
2009 Hang Seng Bank
2008 HSBC
2007 HSBC
2006 Hang Seng Bank
2005 HSBC
2004 Standard Chartered Bank
2003 HSBC
India
2013 HDFC Bank  
2012 HDFC Bank
2011 not awarded
2010 not awarded
2009 HDFC Bank
2008 HDFC Bank
2007 HDFC Bank
2006 ICICI Bank
2005 ICICI Bank
2004 ICICI Bank
2003 ICICI Bank
Indonesia
2013 Bank Central Asia
2012 Bank Central Asia  
2011 Bank Central Asia
2010 Bank Mandiri
2009 Bank Central Asia
2008 Bank Central Asia
2007 Bank Central Asia
2006 Bank Central Asia
2005 Bank Central Asia
2004 Bank Central Asia
2003 Lippo Bank
Japan
2012 Sumitomo Mitsui Banking Cooperation  
2011 Sumitomo Mitsui Banking Corporation
2010 Shinsei Bank
2009 Shinsei Bank
2008 Mizhuo Bank
2007 Sumitomo Mitsui Banking Corporation
2006 Shinsei Bank
2005 Shinsei Bank
2004 Citibank
Korea
2013 Shinhan
2012 Shinhan Bank  
2011 Hana Bank  
2010 Shinhan Bank
2009 Shinhan Bank
2008 Kookmin Bank
2007 Kookmin Bank
2006 Kookmin Bank
2005 Kookmin Bank
2004 Kookmin Bank
2003 Kookmin Bank
Malaysia
2013 Maybank
2012 Public Bank
2011 Maybank
2010 Public Bank
2009 Public Bank
2008 Public Bank
2007 HSBC
2006 Public Bank
2004 Public Bank
2003 Citibank
Pakistan
2013 Habib Bank
2012 Habib Bank  
2011 Allied Bank
2010 United Bank
2009 Muslim Commercial Bank
2008 Standard Chartered Bank
2007 Standard Chartered Bank
2006 Askari Commercial Bank
2005 Askari Commercial Bank
2004 Askari Commercial Bank
Philippines
2013 BDO Unibank
2012 Banco de Oro  
2011 Bank of the Philippine Islands
2010 Bank of the Philippine Islands
2009 Bank of the Philippine Islands
2008 Bank of the Philippine Islands
2007 Bank of the Philippine Islands
2006 Bank of the Philippine Islands
2005 Bank of the Philippine Islands
2004 Bank of the Philippine Islands
2003 Bank of the Philippine Islands
Singapore
2013 OCBC Bank
2012 UOB  
2011 United Overseas Bank
2010 OCBC
2009 OCBC
2008 Citibank
2007 DBS Bank
2006 DBS Bank
2005 DBS Bank
2004 DBS Bank
Sri Lanka
2013 Hatton National Bank
2012 Hatton National Bank
2011 Hatton National Bank
2010 Hatton National Bank
2009 Hatton National Bank
2008 Hatton National Bank
2007 Standard Chartered Bank
2006 HSBC
Taiwan
2013 Chinatrust Commercial Bank
2012 Chinatrust  
2011 Chinatrust Commercial Bank  
2010 Citibank
2009 Cathay United Bank
2008 Chinatrust Commercial Bank
2007 Taishin International Bank
2006 Taishin International Bank
2005 Chinatrust Commercial Bank
2004 Chinatrust Commercial Bank
2003 Chinatrust Commercial Bank
Thailand
2013 Kasikornbank
2012 Kasikornbank  
2011 Kasikornbank
2010 Kasikornbank
2009 Siam Commercial Bank
2008 Siam Commercial Bank
2007 Siam Commercial Bank
2006 Siam Commercial Bank
2005 Siam Commercial Bank
2004 Bangkok Bank
2003 Bangkok Bank
Vietnam
2013 ANZ
2012 Sacombank  
2011 Sacombank  
2010 Sacombank
2009 ANZ Vietnam
2008 ANZ Vietnam
2007 HSBC
2006 Asia Commercial Bank
2005 ANZ Vietnam
2004 ANZ Vietnam
Bahrain
2013 Ahli United Bank
2011 National Bank of Bahrain
Jordan
2013 Arab Bank
2011 Housing Bank for Trade and Finance
2010 Arab Bank
Kuwait
2013 Gulf Bank
2011 Gulf Bank
2010 Kuwait Finance House
2009 Kuwait Finance House
2008 Kuwait Finance House
2007 Gulf Bank
Oman
2013 National Bank of Oman
United Arab Emirates
2013 Emirates NBD
2011 Abu Dhabi Commercial Bank  
2010 Abu Dhabi Commercial Bank
2009 Abu Dhabi Commercial Bank
2008 Abu Dhabi Commercial Bank
2007 National Bank of Dubai
Qatar
2013 Commercial Bank of Qatar
2011 Qatar National Bank
2009 Qatar National Bank
2008 Qatar National Bank
2007 Commercial Bank of Qatar
Saudi Arabia
2013 Samba Financial Group
2011 Al Rajhi Bank  
2010 Samba Financial Group
2009 Al Rajhi Bank
2008 Al Rajhi Bank
2007 Al Rajhi Bank
Republic of Kazakhstan
2013 Halyk Bank
2011 Kazkommertsbank
2010 Halyk Bank
2008 Halyk Savings Bank
Kyrgyz Republic
2013 Demir bank
2011 Demir Bank
2010 AsiaUniversalBank
2009 AsiaUniversalBank
2008 AsiaUniversalBank
Kenya
2013 Kenya Commercial  
2011 Barclays Bank  
Nigeria
2013 First Bank Nigeria  
2011 First Bank of Nigeria  
South Africa
2013 Egypt - National Bank of Egypt
2013 Standard Bank  
2012 Kenya - Kenya Commercial Bank  
2012 Nigeria - First Bank of Nigeria  
2012 South Africa - Absa Bank  
2012 Egypt - National Bank of Egypt  
2011 Absa Bank
Best Deposit Business
2013 Standard Chartered Bank (Korea)
2012 HSBC (Australia)
2011 Maybank (Malaysia)
2010 Standard Chartered First Bank (Korea)
2009 Public Bank (Malaysia)
2008 OCBC (Singapore)  
2007 Standard Chartered Bank (Singapore)  
2006 Bank of East Asia (Hong Kong)  
2005 United Overseas Bank (Singapore)  
Best Payments Product
2013 ‘Mobile PayWay’, Westpac ( Australia)  
2011 Standard Chartered (Singapore)
Best Consumer credit product
2013 ‘Easy Credit’, OCBC (Singapore)
2012 Adira Finance (Indonesia)
2011 Commonwealth Bank of Australia  
2008 Citifinancial (Hong Kong)  
2007 Citifinancial (India)  
2006 GE Money (Singapore)  
Best Retail Islamic Financing Product
2007 Kuwait Finance House (Kuwait)
Best Credit Card Management Award
2013 HSBC (Hong Kong)
2012 Absa Bank (South Africa)
2011 Citibank (Australia)
2010 Bank Mandiri (Indonesia)
2009 United Overseas Bank (Singapore)
2008 Westpac (Australia)
2007 Citibank (Singapore)
2006 Taishin International Bank (Taiwan)
2005 Union Bank of the Philippines (Philippines)
2004 RHB Bank Berhad (Malaysia)
2003 Citibank (India)
Best Direct Bank
2013 Rakuten Bank (Japan)
2012 Rakuten Bank (Japan)
2011 Rakuten Bank (Japan)  
2010 Japan Net Bank (Japan)
2009 SBI Sumishin Net Bank (Japan)
2008 Sony Bank (Japan)
2007 Sony Bank (Japan)
2006 eBANK (Japan)
2005 Japan Net Bank (Japan)
Best Internet Banking Award
2013 Standard Chartered Bank (Singapore)
2012 ICBC (China)  
2011 HSBC (Hong Kong)
2010 Citibank (India)
2009 Commonwealth Bank of Australia
2008 HSBC (Hong Kong)
2007 HSBC (Hong Kong) for its platform
2007 Chinatrust Commercial Bank (Taiwan) for its channel
2006 Shinsei Bank (Japan)
2005 Bank of East Asia (Hong Kong)
Best Mobile Phone Banking
2013 ‘N-Wallet’, Hana Bank (Korea)
2012 Commonwealth Bank of Australia
2011 International : Absa Bank (South Africa)
2011 Asia : PermataBank (Indonesia)
2010 Bank of the Philippine Islands (Philippines)
2009 Kasikornbank (Thailand)
2008 OCBC (Singapore)
2007 Sumitomo Mitsui Banking Corporation (Japan)
Best Retail Banking Branch Innovation Award
2013 ‘Rockstar Branch’, Kookmin bank (Korea)
2011 Bank of China  
2010 Citibank (Singapore and Hong Kong)
2009 CIMB Bank (Malaysia)
2008 POSB Bank (Singapore)
2007 Emirates Bank (United Arab Emirates)
2006 Siam Commercial Bank (Thailand)
2005 Shinsei Bank (Japan)
Best Automobile Lending Award
2013 Maybank (Malaysia)
2012 DBS (Singapore)
2011 Public Bank (Malaysia)
2010 not awarded
2009 Public Bank (Malaysia)
2008 Maybank (Malaysia)
2007 AmBank (Malaysia)
2006 ICICI Bank (India)
2005 Bank of the Philippine Islands (Philippines)
Best Mortgage Business
2013 NAB (Australia)  
2012 Bank Negara Indonesia
2011 ANZ (Vietnam)  
2010 Siam Commercial Bank (Thailand)
2009 Kasikornbank (Thailand)
2008 Bank of China  
2007 Standard Chartered Bank (Hong Kong)  
2006 E.SUN (Taiwan)  
2005 Korea First Bank (Korea)  
Best Microfinance Award
2013 Bank Rakyat (Indonesia)
2012 Equity Bank (Kenya)  
2010 State Bank of India
2008 Bank Rakyat Indonesia
Best Bancassurance Award
2012 HDFC Bank (India)
2011 HSBC (Hong Kong)
2010 HSBC (Hong Kong)
2009 OCBC and Great Eastern Holdings (Singapore)
2008 Taishin International Bank and Taishin Insurance Agency (Taiwan)
2007 HSBC Hong Kong and HSBC Insurance (Asia Pacific)
Best Wealth Management Award
2013 UOB (Singapore)
2012 HSBC (Hong Kong)
2010 National Australia Bank (Australia)
2009 Hang Seng Bank (Hong Kong)
2008 Hang Seng Bank (Hong Kong)
2007 Citibank (Hong Kong)
2007 Hang Seng Bank (Hong Kong)
2006 Hang Seng Bank (Hong Kong)
Best SME Banking Award
2013 Alliance Bank (Malaysia)
2012 OCBC Bank (Singapore)
2011 United Overseas Bank (Singapore)
2010 ICICI (India)
2009 HSBC (Hong Kong)
2008 Kasikornbank (Thailand)
2007 Kasikornbank (Thailand)
2006 HSBC (Hong Kong)
Best Remittance Business Award
2013 ICICI Bank (India)
2011 Banco de Oro (Philippines)  
2010 Western Union (Asia Pacific)
2009 Western Union (Asia Pacific)
2008 ICICI Bank (India)
2007 ICICI Bank (India)
Best Retail Risk Management Award
2013 Maybank (Malaysia)
2012 HDFC Bank (India)
2007 Australia and New Zealand Bank (Australia)
2006 National Australia Bank (Australia)
2005 HDFC Bank (India)
Best Wealth Management in China
2010 Bank of China
Best Mortgages and Home Loans in China
2010 China Merchants Bank
Best Internet Banking in China
2010 Industrial and Commercial Bank of China
Best Cards and Retail Payments in China
2010 China CITIC Bank
Best Channel and Distribution in China
2010 China Construction Bank
Best Customer Relationship Management in China
2013 OCBC (Singapore)  
2010 Citibank (China)
Best Retail Banking Brand in China
2010 Shanghai Pudong Development Bank
Best Customer Relationship Management Award
2013 OCBC (Singapore)
2012 CITIC Bank (China)  
2011 Standard Chartered (Hong Kong)  
2010 OCBC (Singapore)
2009 OCBC (Singapore)
2009 HSBC (Singapore) for Customer Loyalty Programme
2008 Taishin International Bank (Taiwan) for Best Customer Experience Initiative
2008 Abu Dhabi Commercial Bank (United Arab Emirates) for Best Customer Loyalty Programme
Best Brand Building Initiative
2012 Citibank (Taiwan)
2010 Commonwealth Bank of Australia
2009 HSBC (Singapore)
2008 DBS/POSB Bank (Singapore)
Best Distribution Network Integration
2012 Citibank (India)  
2009 Commonwealth Bank of Australia
2008 HSBC (Hong Kong)
2007 OCBC (Singapore)
2006 ICICI Bank (India)
2005 Bangkok Bank (Thailand)
Best Social Media Engagement
2013 CIMB (Malaysia)  
2012 CIMB (Malaysia)
2011 ASB Bank (New Zealand)  
Best Employee Engagement
2013 DBS (Singapore)
2012 Standard Chartered Bank (Hong Kong)  
2011 HSBC (Taiwan)  
2010 Maybank (Singapore)
2009 Siam Commercial Bank (Thailand)
2008 E.Sun Bank (Taiwan)  
Best Retail Banking Brand
2013 ‘Citi 200 Years’, Citibank (India)
2011 Kasikornbank (Thailand)  
Best Business Model
2012 Adira Finance (Indonesia)
2011 RHB Bank (Malaysia)  
2010 Maybank (Singapore)
2009 Siam Commercial Bank (Thailand)
2008 E.Sun Bank (Taiwan)  
Retail Banker of the Year Award
2013 Akihito Nohara
2012 Teresita T. Sy, Chairperson, BDO (Philippines)
2011 Mr.Jonathan Larsen, Region Head Consumer Banking Asia Pacific, Citibank  
2010 Mr Baek Soon Lee, President & Chief Executive Officer of Shinhan Bank  
2009 Dr Ma Weihua, President & Chief Executive Officer, China Merchants Bank  
2008 Mr Edmund Koh, DBS’s former Managing Director and Head of Regional Banking Group  
2007 Mr. Michael DeNoma, Group Executive Director of Consumer Banking, Standard Chartered Bank   
2006 Mr. Masamoto Yashiro, Director, Chairman of the Board, Shinsei Bank  
2005 Ms. Chanda Kochhar, Executive Director and Head of Retail, ICICI Bank  
2004 Mr. Wilson Chia, Head of Consumer Banking, Standard Chartered Singapore  
2003 Ms. Chen Xiaoyen, Head of Retail Banking, ICBC  
Global Best Practice Winners
2012 Best Customer Relationship Management - Banco Sabadell (Spain)
2012 Best Mobile Phone Banking Initiative - Chase Bank (US)  
2012 Best Branch Innovation - La Caixa (Spain)  
2012 Best Automobile Lending - Capital One (US)  
2012 Best Business Model - Metro Bank (UK)  

Related Event
Important Links
Heads of Retail Annual Meeting
Retail Banking Leadership Programme
Retail Banking Working Group
Annual Rankings
   

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