Winners of Country, Product and Special Awards

Explore the previous winners by first selecting an awards classification (regional awards, country awards, product awards, etc.). Then click the awards category (Best Retail Bank in Asia Pacific, etc.) to display the list of winners.

Best Retail Bank in Asia Pacific
The highest award for retail financial services in the Asia Pacific region. Retail players have to outperform not only national competitors, but also regional peers in the overall scorecard

2016 DBS
2015 Westpac (Australia)
2013 Standard Chartered Bank (Hong Kong)
2012 Standard Chartered Bank (Hong Kong)  
2011 Commonwealth Bank of Australia
2010 Commonwealth Bank of Australia
2009 Public Bank (Malaysia)
2008 HSBC (Hong Kong)
2007 Westpac Banking Corp (Australia)
2006 Hang Seng Bank (Hong Kong)
2005 HSBC (Hong Kong)
2004 Standard Chartered Bank (Singapore)
Best Retail Bank in the Gulf region
The highest award for retail financial services in the Middle East, which currently comprises six countries - Saudi Arabia, UAE, Kuwait, Qatar and Bahrain and Oman. Retail players have to outperform not only national competitors, but also regional peers.

2015 Emirates NBD (UAE)  
2012 Abu Dhabi Commercial Bank  
2011 Al Rajhi Bank (Saudi Arabia)  
2010 Abu Dhabi Commercial Bank
2009 Abu Dhabi Commercial Bank
2008 Al Rajhi Bank (Saudi Arabia)
2007 Al Rajhi Bank (Saudi Arabia)
Best Retail Bank in Central Asia
The highest award for retail financial services in Central Asia. Retail players have to outperform not only national competitors, but also regional peers.

2012 Demir Bank (Kyrgyz Republic)  
2010 AsiaUniversalBank (Kyrgyz Republic)
2009 AsiaUniversal Bank (Kyrgyz Republic)
2008 Halyk Savings Bank of Kazakhstan (Kyrgyz Republic)
2007 Halyk Savings Bank of Kazakhstan (Kyrgyz Republic)
Best Retail Bank in Africa
2012 Absa Bank (South Africa)
Best Retail Bank in China
The highest award for retail financial services in China. China has been treated as a region on its own since 2005. Retail players have to outperform all peers in the country.

2016 China Merchants Bank
2014 China Merchants Bank
2013 Industrial and Commercial Bank of China  
2012 China Merchants Bank
2011 Industrial and Commercial Bank of China
Best Regional Retail Business in the Asia Pacific
Awards the best institution that has a retail presence in more than three Asia Pacific countries.

2014 HSBC
2013 HSBC
2012 Standard Chartered Bank  
2011 Citibank
2010 Citibank
2009 HSBC
2008 Standard Chartered Bank
2007 HSBC
2005 Citibank
Best Non Bank Consumer Finance Business in Asia Pacific
2008 CitiFinancial (Hong Kong)
2007 CitiFinancial (India)
2006 GE Money (Thailand)
Best Non Bank Consumer Finance Business in Middle East
2014 Emirates Money (UAE)
Most Admired Bank outside the Asia Pacific and Middle East
The winner was chosen based on the response among winning retail banking peers in the Asia Pacific, Central Asia and Gulf region, beating a select list of players from the U.S., Europe and South America

2014 Citibank USA  
2013 Wells Fargo(US)  
2012 Banco Santander (Spain)  
2011 Wells Fargo (US)  
2010 Bank of America (US)
2009 Wells Fargo (US)
2008 Royal Bank of Scotland (UK)
2007 Wells Fargo (US)
Best Improved Retail Bank in Asia Pacific, Central Asia, Africa and the Middle East
Acknowledges the best improved franchise that has made a successful transformation into a full-fledged retail banking franchise

2016 Security Bank (Philippines)  
2015 Asia Commercial Bank (Asia Pacific)
2015 Ahli Bank of Kuwait (Middle East)  
2015 Barclays Africa (Africa)  
2014 Mashreq Bank (Middle East)  
2014 NEDBANK (Africa)  
2013 NAB (Asia Pacific)  
2012 Panin Bank (Asia Pacific)  
2010 Maybank (Asia Pacific)
Australia
2016 Westpac  
2015 Westpac
2014 Commonwealth Bank of Australia
2013 Commonwealth Bank of Australia
2012 Commonwealth Bank of Australia
2011 Commonwealth Bank of Australia
2010 Commonwealth Bank of Australia
2009 Australia New Zealand Bank
2008 Australia New Zealand Bank
2007 Westpac Banking Corporation
2006 Commonwealth Bank of Australia
Bangladesh
2016 Eastern Bank
2015 Eastern Bank
2014 Eastern Bank Limited
2013 Eastern Bank
2012 Standard Chartered Bank
2011 BRAC Bank
2010 Sonali Bank
2009 Janata Bank
2008 Standard Chartered Bank
2007 Sonali Bank
2006 Sonali Bank
Brunei
2016 BIBD
2015 BIBD
2014 BIBD
2013 BIBD
2012 Baiduri Bank
2011 HSBC Brunei
2010 Standard Chartered Bank
2009 Standard Chartered Bank
2008 Standard Chartered Bank
2007 HSBC
2006 HSBC
2005 HSBC
2004 HSBC
China
2016 Best Retail Bank - China Merchants Bank
  • Best Mega Retail Bank - China Construction Bank
  • Best Joint Stock Retail Bank - China Merchants Bank  
  • Best City Commercial Retail Bank - Bank of Beijing
  • Most Improved Retail Bank -China CITIC Bank
     
2015 Best Retail Bank - China Merchants Bank  
  • Best Large-Scale Retail Bank - China Construction Bank
  • Best Joint Stock Retail Bank - China Merchants Bank
  • Best City Commercial Retail Bank - Bank of Beijing
  • Most Improved Retail Bank -Bank of Shanghai
     
2014 Best Retail Bank - China Merchants Bank  
  • Best Joint Stock Retail Bank - China Merchants Bank
  • Best City Commercial Retail Bank - Bank of Beijing
  • Best Foreign Retail Bank - HSBC
  • Best Large-scale Retail Bank - ICBC
     
2013 Best Retail Bank - ICBC
  Best Large-scale Retail Bank - ICBC
  Best Joint Stock Retail Bank - China Merchants Bank  
  Best City Commercial Retail Bank - Bank of Beijing  
  Best Foreign Retail Bank - HSBC
     
2012 Best Retail Bank - China Merchants Bank
  Best Joint Stock Retail Bank - China Merchants Bank
  Best City Commercial Retail Bank - Bank of Beijing
  Best Foreign Retail Bank - HSBC
  Best Large-scale Retail Bank - ICBC  
     
2011 Best Retail Bank - Industrial and Commercial Bank of China
  Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
  Best Joint Stock Retail Bank - China Merchants Bank  
  Best City Commercial Retail Bank - Bank of Beijing
  Best Foreign Retail Bank - HSBC China
     
2010 Best Retail Bank - Industrial and Commercial Bank of China
  Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
  Best Joint Stock Retail Bank - China Merchants Bank
  Best City Commercial Retail Bank - Bank of Beijing
  Best Foreign Retail Bank - HSBC China
     
2009 Best Retail Bank - China Merchants Bank
  Best Mega Retail Bank - Industrial and Commercial Bank of China
  Best Joint Stock Retail Bank - China Merchants Bank
  Best City Commercial Retail Bank - Bank of Beijing
  Best Foreigh Retail Bank - HSBC
   
2008 Best Retail Bank - Industrial and Commercial Bank of China
  Best Mega Retail Bank - Industrial and Commercial Bank of China
  Best Joint Stock Retail Bank - China Merchants Bank
  Best City Commercial Retail Bank - Bank of Shanghai
  Best Foreign Retail Bank - Standard Chartered Bank
   
2007 Best Retail Bank - China Merchants Bank
  Best State-Owned Retail Bank- Industrial and Commercial Bank of China
  Best Joint Stock Retail Bank- China Merchants Bank
  Best City Commercial Retail Bank- Bank of Shanghai
  Best Foreign Retail Bank- Bank of East Asia (Hong Kong)
   
2006 Best Retail Bank - China Merchants Bank
  Best Retail Bank (State-owned) – Industrial and Commercial Bank of China
  Best Joint Stock Retail Bank – China Merchants Bank
  Best City Commercial Bank – Bank of Shanghai
  Best Foreign Bank – HSBC (China)
   
2005 Best Retail Bank - Industrial and Commercial Bank of China
  Best Joint Stock Retail Bank in China – China Merchants Bank
   
2004 Best Retail Bank – Industrial and Commercial Bank of China
Hong Kong
2016 Bank of China (Hong Kong)
2015 Bank of China (Hong Kong)
2014 Standard Chartered Bank
2013 Standard Chartered Bank
2012 Standard Chartered Bank  
2011 HSBC
2010 HSBC
2009 Hang Seng Bank
2008 HSBC
2007 HSBC
2006 Hang Seng Bank
2005 HSBC
2004 Standard Chartered Bank
2003 HSBC
India
2016 ICICI Bank
2015 ICICI Bank
2014 ICICI Bank
2013 HDFC Bank  
2012 HDFC Bank
2011 not awarded
2010 not awarded
2009 HDFC Bank
2008 HDFC Bank
2007 HDFC Bank
2006 ICICI Bank
2005 ICICI Bank
2004 ICICI Bank
2003 ICICI Bank
Indonesia
2015 Bank Mandiri
2014 Indonesia - Bank Central Asia
2013 Bank Central Asia
2012 Bank Central Asia  
2011 Bank Central Asia
2010 Bank Mandiri
2009 Bank Central Asia
2008 Bank Central Asia
2007 Bank Central Asia
2006 Bank Central Asia
2005 Bank Central Asia
2004 Bank Central Asia
2003 Lippo Bank
Japan
2012 Sumitomo Mitsui Banking Cooperation  
2011 Sumitomo Mitsui Banking Corporation
2010 Shinsei Bank
2009 Shinsei Bank
2008 Mizhuo Bank
2007 Sumitomo Mitsui Banking Corporation
2006 Shinsei Bank
2005 Shinsei Bank
2004 Citibank
Korea
2016 Shinhan Bank
2015 Shinhan Bank
2014 Shinhan Bank
2013 Shinhan
2012 Shinhan Bank  
2011 Hana Bank  
2010 Shinhan Bank
2009 Shinhan Bank
2008 Kookmin Bank
2007 Kookmin Bank
2006 Kookmin Bank
2005 Kookmin Bank
2004 Kookmin Bank
2003 Kookmin Bank
Malaysia
2016 Public Bank 
2015 Maybank
2014 Maybank
2013 Maybank
2012 Public Bank
2011 Maybank
2010 Public Bank
2009 Public Bank
2008 Public Bank
2007 HSBC
2006 Public Bank
2004 Public Bank
2003 Citibank
New Zealand
2015 Westpac New Zealand  
Pakistan
2016 Habib Bank Limited
2015 Habib Bank Limited
2014 National Bank of Pakistan  
2013 Habib Bank
2012 Habib Bank  
2011 Allied Bank
2010 United Bank
2009 Muslim Commercial Bank
2008 Standard Chartered Bank
2007 Standard Chartered Bank
2006 Askari Commercial Bank
2005 Askari Commercial Bank
2004 Askari Commercial Bank
Philippines
2016 BDO Unibank
2015 Bank of the Philippine Islands
2014 Bank of the Philippine Islands
2013 BDO Unibank
2012 Banco de Oro  
2011 Bank of the Philippine Islands
2010 Bank of the Philippine Islands
2009 Bank of the Philippine Islands
2008 Bank of the Philippine Islands
2007 Bank of the Philippine Islands
2006 Bank of the Philippine Islands
2005 Bank of the Philippine Islands
2004 Bank of the Philippine Islands
2003 Bank of the Philippine Islands
Singapore
2016 DBS Bank
2015 DBS Bank
2014 United Overseas Bank
2013 OCBC Bank
2012 UOB  
2011 United Overseas Bank
2010 OCBC
2009 OCBC
2008 Citibank
2007 DBS Bank
2006 DBS Bank
2005 DBS Bank
2004 DBS Bank
Sri Lanka
2016 Hatton National Bank
2015 Hatton National Bank
2014 Standard Chartered Bank
2013 Hatton National Bank
2012 Hatton National Bank
2011 Hatton National Bank
2010 Hatton National Bank
2009 Hatton National Bank
2008 Hatton National Bank
2007 Standard Chartered Bank
2006 HSBC
Taiwan
2016 CTBC Bank
2015 CTBC Bank
2014 CTBC Bank  
2013 Chinatrust Commercial Bank
2012 Chinatrust  
2011 Chinatrust Commercial Bank  
2010 Citibank
2009 Cathay United Bank
2008 Chinatrust Commercial Bank
2007 Taishin International Bank
2006 Taishin International Bank
2005 Chinatrust Commercial Bank
2004 Chinatrust Commercial Bank
2003 Chinatrust Commercial Bank
Thailand
2016 Kasikornbank  
2015 Kasikornbank
2014 Kasikornbank
2013 Kasikornbank
2012 Kasikornbank  
2011 Kasikornbank
2010 Kasikornbank
2009 Siam Commercial Bank
2008 Siam Commercial Bank
2007 Siam Commercial Bank
2006 Siam Commercial Bank
2005 Siam Commercial Bank
2004 Bangkok Bank
2003 Bangkok Bank
Vietnam
2016 BIDV  
2015 BIDV
2014 JSC Commercial Bank for Foreign Trade of Vietnam
2013 ANZ
2012 Sacombank  
2011 Sacombank  
2010 Sacombank
2009 ANZ Vietnam
2008 ANZ Vietnam
2007 HSBC
2006 Asia Commercial Bank
2005 ANZ Vietnam
2004 ANZ Vietnam
Bahrain
2014 Standard Chartered Bank Bahrain
2013 Ahli United Bank
2011 National Bank of Bahrain
Jordan
2014 Arab Bank
2013 Arab Bank
2011 Housing Bank for Trade and Finance
2010 Arab Bank
Kuwait
2016 Al Ahli Bank of Kuwait
2015 Gulf Bank
2014 Kuwait Finance House  
2013 Gulf Bank
2011 Gulf Bank
2010 Kuwait Finance House
2009 Kuwait Finance House
2008 Kuwait Finance House
2007 Gulf Bank
Oman
2014 Bank Muscat  
2013 National Bank of Oman
United Arab Emirates
2016 ADCB
2015 ADCB
2015 Emirates Money
2015 Rakbank
2015 Telr
2015 First Gulf Bank
2015 Dubai Islamic Bank
2015 Emirates NBD
2015 Emirates NBD
2014 ADCB  
2013 Emirates NBD
2011 Abu Dhabi Commercial Bank  
2010 Abu Dhabi Commercial Bank
2009 Abu Dhabi Commercial Bank
2008 Abu Dhabi Commercial Bank
2007 National Bank of Dubai
Qatar
2016 Qatar National Bank
2015 Commercial Bank of Qatar
2014 Doha Bank  
2013 Commercial Bank of Qatar
2011 Qatar National Bank
2009 Qatar National Bank
2008 Qatar National Bank
2007 Commercial Bank of Qatar
Saudi Arabia
2015 Samba Financial Group
2014 Samba Financial Group  
2013 Samba Financial Group
2011 Al Rajhi Bank  
2010 Samba Financial Group
2009 Al Rajhi Bank
2008 Al Rajhi Bank
2007 Al Rajhi Bank
Egypt
2015 National Bank of Egypt
Republic of Kazakhstan
2013 Halyk Bank
2011 Kazkommertsbank
2010 Halyk Bank
2008 Halyk Savings Bank
Kyrgyz Republic
2013 Demir bank
2011 Demir Bank
2010 AsiaUniversalBank
2009 AsiaUniversalBank
2008 AsiaUniversalBank
Kenya
2015 Barclays Kenya
2014 Equity Bank  
2013 Kenya Commercial  
2012 Kenya Commercial Bank  
2011 Barclays Bank  
Ghana
2015 Ecobank Ghana
Nigeria
2015 Ecobank Nigeria
2015 First Bank Nigeria
2014 First Bank Nigeria  
2013 First Bank Nigeria  
2012 First Bank of Nigeria  
2011 First Bank of Nigeria  
South Africa
2015 Barclays Africa
2015 Barclays Africa
2015 Nedbank
2014 Standard Bank
2013 Standard Bank  
2012 Absa Bank  
2011 Absa Bank
Tanzania
2015 NBC Tanzania
Deposit Product of the Year
2016 OCBC Bank (Singapore)  
2014 ANZ Instant Interest Time Deposit
2013 Standard Chartered Bank (Korea)
2012 HSBC (Australia)
2011 Maybank (Malaysia)
2010 Standard Chartered First Bank (Korea)
2009 Public Bank (Malaysia)
2008 OCBC (Singapore)  
2007 Standard Chartered Bank (Singapore)  
2006 Bank of East Asia (Hong Kong)  
2005 United Overseas Bank (Singapore)  
Best Payments Product
2014 BPI My e-prepaid MasterCard  
2013 'Mobile PayWay', Westpac ( Australia)  
2011 Standard Chartered (Singapore)
Consumer Finance Product of the Year
2016 Krung Sri Bank (Thailand)
2014 Emirates NBD Borrow Wisely
2013 ‘Easy Credit’, OCBC (Singapore)
2012 Adira Finance (Indonesia)
2011 Commonwealth Bank of Australia  
2008 Citifinancial (Hong Kong)  
2007 Citifinancial (India)  
2006 GE Money (Singapore)  
Best Consumer Risk Management Initiative
2015 ICICI Bank (India)
Best Customer Relationship Management
2016 Citibank (Hong Kong)  
2015 Westpac (Australia)
Best Retail Islamic Financing Product
2007 Kuwait Finance House (Kuwait)
Best Credit Card Management Award
2016 ANZ Singapore
2015 Taishin Bank (Taiwan) – "The Rose Card"
2014 Citibank Singapore, Citi PremierMiles  
2013 HSBC (Hong Kong)
2012 Absa Bank (South Africa)
2011 Citibank (Australia)
2010 Bank Mandiri (Indonesia)
2009 United Overseas Bank (Singapore)
2008 Westpac (Australia)
2007 Citibank (Singapore)
2006 Taishin International Bank (Taiwan)
2005 Union Bank of the Philippines (Philippines)
2004 RHB Bank Berhad (Malaysia)
2003 Citibank (India)
Best Direct Bank
2015 Rakuten Bank (Japan)
2013 Rakuten Bank (Japan)
2012 Rakuten Bank (Japan)
2011 Rakuten Bank (Japan)  
2010 Japan Net Bank (Japan)
2009 SBI Sumishin Net Bank (Japan)
2008 Sony Bank (Japan)
2007 Sony Bank (Japan)
2006 eBANK (Japan)
2005 Japan Net Bank (Japan)
Internet Banking Product of the Year
2016 Westpac (Australia)
2015 ICICI Bank (India)
2014 HSBC Australia
2013 Standard Chartered Bank (Singapore)
2012 ICBC (China)  
2011 HSBC (Hong Kong)
2010 Citibank (India)
2009 Commonwealth Bank of Australia
2008 HSBC (Hong Kong)
2007 HSBC (Hong Kong) for its platform
2007 Chinatrust Commercial Bank (Taiwan) for its channel
2006 Shinsei Bank (Japan)
2005 Bank of East Asia (Hong Kong)
Best Mobile Payments Product of the Year
2016 Emirates NBD (UAE)
2014 OCBC Money In$ights
2013 ‘N-Wallet’, Hana Bank (Korea)
2012 Commonwealth Bank of Australia
2011 International : Absa Bank (South Africa)
2011 Asia : PermataBank (Indonesia)
2010 Bank of the Philippine Islands (Philippines)
2009 Kasikornbank (Thailand)
2008 OCBC (Singapore)
2007 Sumitomo Mitsui Banking Corporation (Japan)
Branch of the Year
2016 Standard Chartered Bank (Asia Pacific)
2015 Bank of East Asia (Hong Kong)
2014 ICICI Bank
2013 ‘Rockstar Branch’, Kookmin bank (Korea)
2011 Bank of China  
2010 Citibank (Singapore and Hong Kong)
2009 CIMB Bank (Malaysia)
2008 POSB Bank (Singapore)
2007 Emirates Bank (United Arab Emirates)
2006 Siam Commercial Bank (Thailand)
2005 Shinsei Bank (Japan)
Auto-loan Product of the Year
2016 Metrobank Group (Philippines)
2015 Emirates NBD (United Arab Emirates)
2014 Maybank (Malaysia)
2013 Maybank (Malaysia)
2012 DBS (Singapore)
2011 Public Bank (Malaysia)
2010 not awarded
2009 Public Bank (Malaysia)
2008 Maybank (Malaysia)
2007 AmBank (Malaysia)
2006 ICICI Bank (India)
2005 Bank of the Philippine Islands (Philippines)
Mortgage and Home Loans Product of the Year
2016 CTBC (Taiwan)
2015 State Bank of India (India)
2014 Taishin Bank
2013 NAB (Australia)  
2012 Bank Negara Indonesia
2011 ANZ (Vietnam)  
2010 Siam Commercial Bank (Thailand)
2009 Kasikornbank (Thailand)
2008 Bank of China  
2007 Standard Chartered Bank (Hong Kong)  
2006 E.SUN (Taiwan)  
2005 Korea First Bank (Korea)  
Micro Finance Product of the Year
2016 Bank Rakyat Indonesia
2015 Bank Rakyat Indonesia
2014  ICICI Bank
2013 Bank Rakyat Indonesia
2012 Equity Bank (Kenya)  
2010 State Bank of India
2008 Bank Rakyat Indonesia
Best Network Integration
2015 Shinhan Bank (South Korea)
Best Bancassurance Award
2012 HDFC Bank (India)
2011 HSBC (Hong Kong)
2010 HSBC (Hong Kong)
2009 OCBC and Great Eastern Holdings (Singapore)
2008 Taishin International Bank and Taishin Insurance Agency (Taiwan)
2007 HSBC Hong Kong and HSBC Insurance (Asia Pacific)
Wealth Management of the Year
2016 Bank of China (Hong Kong)
2015 Westpac (Australia)
2014 HSBC Hong Kong
2013 UOB (Singapore)
2012 HSBC (Hong Kong)
2010 National Australia Bank (Australia)
2009 Hang Seng Bank (Hong Kong)
2008 Hang Seng Bank (Hong Kong)
2007 Citibank (Hong Kong)
2007 Hang Seng Bank (Hong Kong)
2006 Hang Seng Bank (Hong Kong)
SME Bank of the Year
2016 UOB (Singapore)
2015 Alliance Bank (Malaysia)
2014 China Merchants Bank
2013 Alliance Bank (Malaysia)
2012 OCBC Bank (Singapore)
2011 United Overseas Bank (Singapore)
2010 ICICI (India)
2009 HSBC (Hong Kong)
2008 Kasikornbank (Thailand)
2007 Kasikornbank (Thailand)
2006 HSBC (Hong Kong)
Remittance Product of the Year
2016 Moneygram International
2015 MoneyGram International
2014 DBS Remit
2013 ICICI Bank (India)
2011 Banco de Oro (Philippines)  
2010 Western Union (Asia Pacific)
2009 Western Union (Asia Pacific)
2008 ICICI Bank (India)
2007 ICICI Bank (India)
Best Retail Risk Management Award
2014 Emirates NBD
2013 Maybank (Malaysia)
2012 HDFC Bank (India)
2007 Australia and New Zealand Bank (Australia)
2006 National Australia Bank (Australia)
2005 HDFC Bank (India)
Best Wealth Management in China
2010 Bank of China
Best Mortgages and Home Loans in China
2010 China Merchants Bank
Best Internet Banking in China
2010 Industrial and Commercial Bank of China
Best Cards and Retail Payments in China
2010 China CITIC Bank
Best Channel and Distribution in China
2010 China Construction Bank
Best Customer Relationship Management in China
2013 OCBC (Singapore)  
2010 Citibank (China)
Best Retail Banking Brand in China
2010 Shanghai Pudong Development Bank
Best Improved Retail Bank in Middle East
2015 Al Ahli Bank of Kuwait
2014 Mashreq Bank  
Best Deposit Product in Middle East
2014 ADCB Millionaire Destiny Savings Account  
Best Credit Card Product in Middle East
2014 Standard Chartered Bahrain Gulf Air Falconflyer Co-Branded Card
Best Internet Banking Initiative in Middle East
2014 RAKBANK Click & Collect
Best Mobile Banking Application in Middle East
2014 Mashreq MAX  
Best Mobile Banking Initiative and Best SME Bank in the Middle East
2015 Rakbank
Best Retail Banking Branch Innovation in Middle East
2014 Mashreq Ecube  
Best Automobile Lending Product in Middle East
2015 Emirates NBD
2014 Qatar National Bank Motary Program  
Best Mortgage Business in Middle East
2014 Qatar National Bank Mortgage Business  
Best Wealth Management Business in Middle East
2014 HSBC UAE  
Best Customer Relationship Management Initiative in Middle East
2014 Sharjah Islamic Bank IRTIQAA & Guest Model  
Best Brand Retail Building Initiative in Middle East
2015 ADCB UAE
2014 SAMBA Think SAMBA  
Best Social Media Engagement in Middle East
2014 Emirates NBD RISE  
Best Wealth Management Product and Best Mortgage and Home Loans in the Middle East
2015 First Gulf Bank
Best Microfinance Business in the Middle East
2015 Emirates Money
Best Payment Product in the Middle East
2015 Telr
Best Remittance Product and Best Consumer Finance Product in the Middle East
2015 Emirates NBD
Best Retail Risk Management in the Middle East
2015 Dubai Islamic Bank
Best Deposit Product in Africa
2015 Barclays Africa
Best Improved Retail Bank in Africa
2015 Barclays Africa
2014 NEDBANK
Best Remittance Product in Africa
2015 Ecobank Nigeria
Best Mortgage and Home Loans Product in Africa
2015 Nedbank
Brand Retail Building Initiative in Africa
2014 NEDBANK
Best Customer Relationship Management in Africa
2014 NEDBANK
Best Credit Card Business in Africa
2014 Barclays WorldMiles
Best Retail Banking Branch Innovation in Africa
2014 CAPITEC  
Best SME Business in Africa
2014 Standard Bank  
Best Customer Relationship Management Award
2016 Citibank (Hong Kong)
2013 OCBC (Singapore)
2012 CITIC Bank (China)  
2011 Standard Chartered (Hong Kong)  
2010 OCBC (Singapore)
2009 OCBC (Singapore)
2009 HSBC (Singapore) for Customer Loyalty Programme
2008 Taishin International Bank (Taiwan) for Best Customer Experience Initiative
2008 Abu Dhabi Commercial Bank (United Arab Emirates) for Best Customer Loyalty Programme
Brand Initiative of the Year
2016 Abu Dhabi Commercial Bank (UAE)
2012 Citibank (Taiwan)
2010 Commonwealth Bank of Australia
2009 HSBC (Singapore)
2008 DBS/POSB Bank (Singapore)
Best Distribution Network Integration
2015 Shinhan Bank (South Korea)
2012 Citibank (India)  
2009 Commonwealth Bank of Australia
2008 HSBC (Hong Kong)
2007 OCBC (Singapore)
2006 ICICI Bank (India)
2005 Bangkok Bank (Thailand)
Best Social Media Project
2015 Kotak Mahindra Bank (India) – ‘Jifi and Kaypay’
2014 Kasikornbank Kbank Live  
2013 CIMB (Malaysia)  
2012 CIMB (Malaysia)
2011 ASB Bank (New Zealand)  
Best Employee Engagement
2016 ICICI Bank (India)
2015 Union Bank of the Philippines (The Philippines)
2013 DBS (Singapore)
2012 Standard Chartered Bank (Hong Kong)  
2011 HSBC (Taiwan)  
2010 Maybank (Singapore)
2009 Siam Commercial Bank (Thailand)
2008 E.Sun Bank (Taiwan)  
Best Retail Banking Brand Initiative
2015 Alliance Bank (Malaysia) - 'SME Innovation Challenge'
2014 Citibank India  
2013 ‘Citi 200 Years’, Citibank (India)
2011 Kasikornbank (Thailand)  
Best Business Model
2015 Jibun Bank Corporation (Japan)
2012 Adira Finance (Indonesia)
2011 RHB Bank (Malaysia)  
2010 Maybank (Singapore)
2009 Siam Commercial Bank (Thailand)
2008 E.Sun Bank (Taiwan)  
Best Data & Analytics Initiative
2016 E.SUN (Taiwan)
2015 OCBC Bank (Singapore) – ‘OCBC In-Memory Self Service Analytics’
Global Best Practice Winners
2012 Best Customer Relationship Management - Banco Sabadell (Spain)
2012 Best Mobile Phone Banking Initiative - Chase Bank (US)  
2012 Best Branch Innovation - La Caixa (Spain)  
2012 Best Automobile Lending - Capital One (US)  
2012 Best Business Model - Metro Bank (UK)  
Retail Banker of the Year
2016 Mr. JahjaSetiaatmadja, President Director, PT Bank Central Asia
2015 Ms.Gai McGrath (Asia Pacific)
2015 Mr.Suvo Sakar (Middle East)
2014 Mr.Lim Hong Tat (Maybank)
2013 Mr.Akihito Nohara (Rakuten Bank)
2012 Ms.Teresita T. Sy, Chairperson, BDO (Philippines)  
2011 Mr.Jonathan Larsen, Region Head Consumer Banking Asia Pacific, Citibank  
2010 Mr.Baek Soon Lee, President & Chief Executive Officer of Shinhan Bank  
2009 Dr.Ma Weihua, President & Chief Executive Officer, China Merchants Bank  
2008 Mr Edmund Koh, DBS’s former Managing Director and Head of Regional Banking Group  
2007 Mr.Michael DeNoma, Group Executive Director of Consumer Banking, Standard Chartered Bank   
2006 Mr.Masamoto Yashiro, Director, Chairman of the Board, Shinsei Bank  
2005 Ms.Chanda Kochhar, Executive Director and Head of Retail, ICICI Bank  
2004 Mr.Wilson Chia, Head of Consumer Banking, Standard Chartered Singapore  
2003 Ms.Chen Xiaoyen, Head of Retail Banking, ICBC  

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