The Excellence in Retail Finance Awards Programme, which includes the Global Excellence in Retail Finance Awards and The Annual Digital Bank Awards, is one of the most established awards of its kind, recognising exceptional innovation, leadership, management, and performance in the sector.
Since its inception in 2001, this well-respected programme has recognised leading financial institutions worldwide that are dedicated to building a sustainable and profitable retail finance franchise and to meeting customer needs above and beyond its peers. It is also the most rigorous and transparent awards programme for retail financial services.
The programme evaluates banks and non-bank institutions on a global, regional, and country level through a comprehensive evaluation process, covering more than 60 different award categories.
We continue to align our awards programme with the four major megatrends that will define the global retail finance industry for the next decade: personalisation at scale, new forms of customer engagement, embedded and inclusive finance, and the externalisation of financial services through open banking. These trends are bolstered by dramatic advancements in areas such as DeFi and blockchain, generative AI, contactless payments, cloud computing, and, increasingly, IoT and quantum computing.
The program also recognizes outstanding individual leaders in the category ‘Retail Finance Person of the Year’ on both a global and regional level, as well as Digital Finance Person of the Year for financial technology companies and digital banks. These are the only individual awards offered by this program. Very few candidates will ever qualify for these prestigious awards, which acknowledge significant career achievements.
We also consider consumer perception surveys such as BankQuality, which surveys customers about their experiences with retail finance service providers and incorporate customer-derived net promoter score-based ratings into the winner evaluation and selection process.
Please contact Ms.Sheena Marie Gaboy at smgaboy@tab.global if you are interested in participating in any future awards.
TAB Global ensures strict transparency and integrity in this programme. This is evident from the various scorecards and rankings collated from our member-based Future Bank Working Group and through our trusted panel of advisors, who supervise and review the work of our analysts.
The Asian Banker maintains a comprehensive library of data of all retail financial services institutions in “The Retail Finance Working Group” retailfinance.theasianbanker.com. It contains the profiles of many of the retail financial services institutions we cover, including data, trends, case studies and interviews. It also incorporates templates and assertions that are rigorously tested and used to benchmark the industry worldwide. “The Retail Finance Working Group” is available by subscription. For these reasons, we are able to focus on the changes in the yearly review very quickly without losing sight of the detailed profiles that define each player.
We have developed a methodology to track and rate financial institutions on their journey to become highly competitive digital players. From 2018, we have added an assessment of how prepared a player is to compete in the digital world. Where you are in that journey contributes to our assessment of your organisation as a winning player in the industry today. We are willing to share our findings with institutions that are interested to know where they stand and the GAPS with best practice institutions through our “Mapping Your Digital Journey” consulting services.
We benchmark your performance globally. We look at global best practices, no matter where they come from. We truly believe that best practice comes from any part of the world, and we are not caught by any Western bias. We recognise achievements as they occur in any part of the world and contextualise them for what the players achieve in their specific marketplace but explained in a global context. We also assess players who do not participate in our programmes to ensure that the winners selected have been assessed against all their potential peers and competitors.
With effect from 2018, all our annual rankings are displayed for both the players and their customers to use as a reference for their own decision making needs. The rankings also display the points scored for each of the criterial in our transparent scorecards. Our rankings are open for consumer and industry comments and feedback. We also publish best practice and case studies of operational excellence.
The Asian Banker is committed to the highest level of integrity in the conduct of all its awards programmes and are committed to the following principles: