Submission Details

Submissions must be made using our clear guidelines below:

Who is eligible?
For most awards, banks and non-bank financial institutions including insurance companies, credit companies, non-bank finance companies, internet finance companies, cards associations, with retail operations in the regions and countries listed below:

An increasing number of Fintech companies are entering previously bank related products and services. These companies will be assessed alongside financial institutions as far as you are able to make submissions based on the same submission kit attach to this document.

Asia Pacific:
Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

We are increasing our coverage of Africa based on the regions with more developed retail banking industries and extending the programme to other countries as the industry involves.

Central Asia:
Afghanistan, Azerbaijan, Iran, Iraq, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan.

Middle East: :
Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates.

What questionnaires do I need to answer? 
Please note that we have a detailed audit based questionnaires for each player making the submission must complete and return to us. The questionnaires can be found in the attached excel sheets.

i. For Best Retail Bank by Country: "The Asian Banker 1-Ex Retail FS Award 2017 -
Best Retail Bank by Country"
ii. For Best Regional Retail Business in Asia: "The Asian Banker 2- Ex Retail FS Award 2017 - Best Regional Retail Business in Asia"
iii. For Best Card Brand Award: "The Asian Banker 3- Ex Retail FS Award 2017 - Best Card Brand Award"
iv. For Product and Business Awards: "The Asian Banker 4- Ex Retail FS Award 2017-Product, Process and Business Awards"
v. For Best Non-Bank Consumer Finance Business Award: "The Asian Banker 5 - Ex
Retail FS Award 2017-Best Non-Bank Consumer Finance Business Award"
vi. For Retail Banker of the Year: "The Asian Banker 6-Ex Retail FS Award 2017-
Retail Banker of the Year"
vii. For Most Admired Retail Bank: "The Asian Banker 7-Ex Retail FS Award 2017-
Most Admired Retail Bank"
viii. For Digital Bank of the Year: "The Asian Banker 8- Ex Retail FS Award
2017 - Digital Bank of the Year"
ix. For Wealth Management of the Year: "The Asian Banker 9- Ex Retail FS Award
2017 - Wealth Management of the Year"

For Product of the Year: The awardee will be selected from submissions in the category, “Product and Business Awards”. Evaluation is based on the submission made through “Product and Business Awards”.

Please Note: Overall Best Retail Bank, Best Retail Bank by [Region] and Most Improved Retail Bank will be selected based on the submission made or Best Retail Bank by Country: “The Asian Banker 1- Ex Retail FS Award 2017 - Best Retail Bank by Country”.

Will institutions that do not make a submission be considered? 
We encourage all financial institutions to make submissions. However, regardless of your submission, The Asian Banker makes its own assessment based on previous interviews, industry observations and our own research. Institutions that do not make submissions risk not having complete descriptions of their programmes fully considered, but where we find worthy institutions, we will initiate our own enquiries.

Is the information submitted made available to the public?
All information submitted is treated in strictest confidence and used for evaluation purposes only. The Asian Banker publishes generic reports and normalised benchmarks that discuss trends and emerging best practices from the programme. Our published profiles of retail banks and generic reports can be found in the Retail Banking Working Group which is available through membership. But we do not discuss any specific submission under any circumstances whatsoever.

When to submit?
To be considered for an award, a complete submission must reach us no later than December 31st 2016, either in print or electronic format. For all financial data, please provide pro forma figures up to period for which audited figures are available. For full year figures, please provide pro forma figures in strict. The Asian Banker prefers electronic submissions to help protect our environment.

What documents I need to submit?
You may request for a softcopy of our submission kit and send back the filled in questionnaires. If you want to receive the offline application kit, please e-mail to

For submissions from banks to our Excellence Programme, please send directly to: For more information, please visit our website at or contact, Ms.Janine Crisanto


Related Events

Important Links
Heads of Retail Annual Meeting
Retail Banking Leadership Programme
Retail Banking Working Group
Annual Rankings

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