Press Releases

Explore the previous winners sorted by year.

Press Release 2013

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank in Asia Pacific  
Standard Chartered Bank (Hong Kong)

Best Retail Bank in China  
ICBC

Best Regional Retail Business in the Asia Pacific  
HSBC

Most Admired Bank outside the Asia Pacific and Gulf Regions  
Wells Fargo  

Best Improved Retail Bank in Asia Pacific, Central Asia, Africa and the Gulf region  
NAB, Australia

Best Retail Bank by Country  
Africa
  • South Africa - Standard Bank
  • Egypt - National Bank of Egypt
Australia - Commonwealth Bank of Australia
Bangladesh - Eastern Bank
Brunei - BIBD
China
  • Best Retail Bank - ICBC
  • Best Joint Stock Retail Bank - China Merchants Bank
  • Best City Commercial Retail Bank - Bank of Beijing  
  • Best Foreign Retail Bank - HSBC
  • Best Large-scale Retail Bank - ICBC
The Gulf region
  • Bahrain - Ahli United Bank
  • Jordan - Arab Bank
  • Kuwait - Gulf Bank
  • Oman - National Bank of Oman
  • Qatar - Commercial Bank of Qatar
  • Saudi Arabia - Samba Financial Group
  • United Arab Emirates - Emirates NBD
Kyrgyz Republic - Demir Bank
Hong Kong - Standard Chartered Bank
India - HDFC Bank
Indonesia - Bank Central Asia
Korea - Shinhan Bank
Malaysia - Maybank
Pakistan - Habib Bank
Philippines - BDO Unibank
Singapore - OCBC Bank
Sri Lanka - Hatton National Bank
Taiwan - Chinatrust
Thailand - Kasikornbank
Vietnam - ANZ

Product and Business Awards  
Best Deposit Business  
  • Standard Chartered Bank (Korea)
Best Payments Product
  • Mobile PayWay', Westpac (Australia)
Best Consumer credit product  
  • Easy Credit', OCBC (Singapore)
Best Credit Card Management Award  
  • HSBC (Hong Kong)
Best Direct Bank  
  • Rakuten Bank (Japan)
Best Internet Banking Award  
  • Standard Chartered Bank (Singapore)
Best Mobile Phone Banking Initiative  
  • 'N-Wallet', Hana Bank (Korea)
Best Retail Banking Branch Innovation Award  
  • Rockstar Branch', Kookmin bank (Korea)
Best Automobile Lending Award
  • Maybank (Malaysia)
Best Mortgage Business  
  • NAB (Australia)  
Best Microfinance Award
  • Bank Rakyat (Indonesia)
Best Wealth Management Award  
  • UOB (Singapore)
Best SME Banking Award  
  • Alliance Bank (Malaysia)
Best Remittance Business Award  
  • ICICI Bank (India)
Best Retail Risk Management Award  
  • Maybank (Malaysia)

Special Awards  
Best Customer Relationship Management Award  
  • OCBC (Singapore)
Best Social Media Engagement  
  • CIMB (Malaysia)
Best Employee Engagement  
  • DBS (Singapore)
Best Retail Banking Brand  
  • 'Citi 200 Years', Citibank (India)
Retail Banker of the Year Award  
  • Akihito Nohara

Press Release 2012

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank in Asia Pacific  
Standard Chartered Bank (Hong Kong)  

Best Regional Retail Business in Asia  
Standard Chartered Bank  

Best Retail Bank in Africa  
Absa Bank (South Africa)

Best Retail Bank in Central Asia  
Demir Bank (Krgystan)  

Best Retail Bank in China  
China Merchants Bank

Best Retail Bank in the Gulf region  
Abu Dhabi Commercial Bank (United Arab Emirates)

Best Improved Bank in Asia Pacific, Central Asia, Africa & Gulf Region  
Panin Bank

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Banco Santander (Spain)

Retail Banker of the Year Award  
Teresita T. Sy, Chairperson, BDO (Philippines)

Global Best Practice Winners  
Best Customer Relationship Management  
  • Banco Sabadell (Spain)  
Best Mobile Phone Banking Initiative  
  • Chase Bank (US)  
Best Branch Innovation  
  • La Caixa (Spain)  
Best Automobile Lending  
  • Capital One (US)  
Best Business Model  
  • Metro Bank (UK)  

Best Retail Bank by Country  
Africa
  • Kenya - Kenya Commercial Bank
  • Nigeria - First Bank of Nigeria
  • South Africa - Absa Bank
  • Egypt - National Bank of Egypt
Australia - Commonwealth Bank of Australia
Bangladesh - Standard Chartered Bank
Brunei - Baiduri Bank
China
  • Best Retail Bank - China Merchants Bank
  • Best Joint Stock Retail Bank - China Merchants Bank
  • Best City Commercial Retail Bank - Bank of Beijing
  • Best Foreign Retail Bank - HSBC
  • Best Large-scale Retail Bank - ICBC
The Gulf region
  • Bahrain - National Bank of Bahrain
  • Jordan - Housing Bank for Trade and Finance
  • Kuwait - Gulf Bank
  • Oman - National Bank of Oman
  • Qatar - Qatar National Bank
  • Saudi Arabia - Al Rajhi Bank
  • United Arab Emirates - Abu Dhabi Commercial Bank
Hong Kong - Standard Chartered Bank
India - HDFC Bank
Japan - Sumitomo Mitsui Banking Cooperation
Indonesia - Bank Central Asia
Korea - Shinhan Bank
Malaysia - Public Bank
Pakistan - Habib Bank
Philippines - Banco de Oro
Singapore - UOB
Sri Lanka - Hatton National Bank
Taiwan - Chinatrust
Thailand - Kasikornbank
Vietnam - Sacombank

Product and Business Awards  
Best Deposit Business  
  • HSBC (Australia)
Best Credit Card Management  
  • Absa Bank (South Africa)
Best Internet Banking  
  • ICBC (China)  
Best Direct Bank  
  • Rakuten Bank (Japan)
Best Mobile Phone Banking Initiative  
  • Commonwealth Bank of Australia
Best Consumer Finance Business  
  • Adira Finance (Indonesia)
Best Automobile Lending  
  • DBS (Singapore)
Best Mortgage Business  
  • Bank Negara Indonesia  
Best SME Banking
  • OCBC Bank (Singapore)
Best Wealth Management  
  • HSBC (Hong Kong)
Best Bancassurance
  • HDFC Bank (India)
Best Risk Management  
  • HDFC Bank (India)
Best Customer Relationship Management  
  • CITIC Bank (China)  
Best Social Media Engagement  
  • CIMB (Malaysia)
Best Network Integration  
  • Citibank (India)  
Best Retail Banking Brand  
  • Citibank (Taiwan)
Best Employee Engagement  
  • Standard Chartered Bank (Hong Kong)  
Best Business Model
  • Adira Finance (Indonesia)
Best Microfinance Business
  • Equity Bank (Kenya)



For more information please contact:
Ms. Arathi Menon
Tel: (+65) 6236 6173
amenon@theasianbanker.com

Press Release 2011

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank in The Asia Pacific Download Press Release
Commonwealth Bank of Australia

Best Regional Retail Business in Asia Pacific  
Citibank Asia Pacific
Best Retail Bank in China  
Industrial and Commercial Bank of China

Best Retail Bank in the Gulf Region  
Al Rajhi Bank (Saudi Arabia)

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Wells Fargo (US)

Retail Banker of the Year Award  
Mr Jonathan Larsen, Region Head Consumer Banking Asia Pacific, Citibank

Best Retail Banks by Country  
Asia Pacific
Australia - Commonwealth Bank of Australia
Bangladesh - BRAC Bank
Brunei - HSBC
China
• Best Retail Bank - Industrial and Commercial Bank of China
• Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
• Best Joint Stock Retail Bank - China Merchants Bank
• Best City-Commercial Retail Bank - Bank of Beijing
• Best Foreign Retail Bank - HSBC (China)
 
Hong Kong - HSBC (Hong Kong)
India - not awarded
Indonesia - Bank Central Asia
Japan - Sumitomo Mitsui Banking Corporation
Malaysia - Maybank
Pakistan - Allied Bank
Philippines - Bank of the Philippine Islands
Singapore - United Overseas Bank
South Korea - Hana Bank
Sri Lanka - Hatton National Bank
Taiwan - Chinatrust Commercial Bank
Thailand - Kasikornbank
Vietnam - Sacombank

Gulf Region
Bahrain - National Bank of Bahrain  
Jordan - Housing Bank for Trade and Finance
Kuwait - Gulf Bank
Qatar - Qatar National Bank
Republic of Kazakhstan - Kazkommertsbank  
Kyrgyz Republic - Demir Bank
Saudi Arabia - Al Rajhi Bank
United Arab Emirates - Abu Dhabi Commercial Bank
 

Africa

  
Kenya - Barclays Bank  
Nigeria - First Bank of Nigeria  
South Africa - Absa Bank

Excellence in Products and Processes Awards (Asia Pacific, Central Asai and Gulf States)
Best Deposit and Liability Business Award
- Maybank (Malaysia)
Best Payments Product Award
- Standard Chartered (Singapore)
Best Credit Card Management Award
- Citibank (Australia)
Best Internet Banking Award
- HSBC (Hong Kong)
Best Direct Bank Award
- Rakuten Bank (Japan)		  
Best Mobile Phone Banking Initiative Award
- International: Absa Bank (South Africa) 
- Asia: PermataBank (Indonesia)
Best Branch Banking Award
- Bank of China
BestRemittance Business Award
- Banco de Oro (Philippines)
Best Consumer Lending Award
- Commonwealth Bank of Australia
Best Automobile Lending Award
- Public Bank (Malaysia)
Best Mortgage Business Award
- ANZ (Vietnam)

Best SME Banking Award
- United Overseas Bank (Singapore)
Best Bancassurance Award
- HSBC (Hong Kong)
Best Application of Data Analytics Award
- Chinatrust Commercial Bank (Taiwan)

Special Awards (Asia Pacific, Gulf States and Central Asia)  
Best Customer Relationship Management Award
- Standard Chartered (Hong Kong)
Best Retail Banking Brand Award
- ASB Bank (New Zealand)
Best Employee Engagement
- HSBC (Taiwan)
Best Retail Banking Brand
- Kasikornbank (Thailand)
Best Business Model
- RHB Bank (Malaysia)

Press Release 2010

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in The Asia Pacific Download Press Release
Commonwealth Bank of Australia

Best Regional Retail Business in Asia Pacific  
Citibank Asia Pacific
Best Retail Bank in China  
Industrial and Commercial Bank of China

Best Retail Bank in the Gulf Region  
Abu Dhabi Commercial Bank (UAE)

Best Retail Bank in Central Asia  
AsiaUniversalBank (Kyrgyz Republic)

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Bank of America (US)

Retail Banker of the Year Award  
Mr Baek Soon Lee, President & Chief Executive Officer of Shinhan Bank (South Korea)

Best Retail Banks by Country  
Asia Pacific
Australia - Commonwealth Bank of Australia
Bangladesh - Sonali Bank
Brunei - Standard Chartered Bank
China
• Best Retail Bank - Industrial and Commercial Bank of China
• Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
• Best Joint Stock Retail Bank - China Merchants Bank
• Best City-Commercial Retail Bank - Bank of Beijing
• Best Foreign Retail Bank - HSBC (China)
Hong Kong - HSBC (Hong Kong)
India - not awarded
Indonesia - Bank Mandiri
Japan - Shinsei Bank
Malaysia - Public Bank
Pakistan - MCB
Philippines - Bank of the Philippine Islands
Singapore - OCBC
South Korea - Shinhan Bank
Sri Lanka - Hatton National Bank
Taiwan - Citibank (Taiwan)
Thailand - Kasikornbank
Vietnam - Sacombank

Gulf Region
Jordan - Arab Bank
Kuwait - Kuwait Finance House
Saudi Arabia - Samba Financial Group
United Arab Emirates - Abu Dhabi Commercial Bank

Best Improved Retail Bank in Asia  
Maybank (Malaysia)

Excellence in Products and Processes Awards (China)  
Best Wealth Management in China
- Bank of China
Best Mortgages and Home Loans in China
- China Merchants Bank
Best Cards and Retail Payments in China
- China CITIC Bank
Best Internet Banking in China 
- Industrial and Commercial Bank of China
Best Channel and Distribution in China
- China Construction Bank
Best Customer Relationship Management in China
- Citibank (China)
Best Retail Banking Brand in China
- Shanghai Pudong Development Bank

Excellence in Products and Processes Awards (Asia Pacific, Central Asai and Gulf States)
Best Deposit Product Award
- Standard Chartered First Bank (Korea)
Best Credit Card Management Award
- Bank Mandiri (Indonesia)
Best Internet-only Bank Award
- Japan Net Bank (Japan)
Best Internet Banking Award
- Citibank (India)
Best Mobile Phone Banking Award
- Bank of the Philippine Islands (Philippines)
Best Branch Innovation Award
- Citibank (Singapore and Hong Kong)
Best Automobile Lending Award
- not awarded		  
Best Mortgages and Home Loans Award
- Siam Commercial Bank (Thailand)
Best Microfinance Award
- State Bank of India (India)
Best Wealth Management Award
- National Australia Bank (Australia)
Best SME Banking Award
- ICICI (India)
Best Remittance Business Award
- Western Union

Special Awards (Asia Pacific, Gulf States and Central Asia)  
Best Customer Relationship Management Award
- OCBC (Singapore)
Best Retail Banking Brand Award
- Commonwealth Bank of Australia (Australia)
Excellence in Employee Engagement
- Maybank (Singapore)
Excellence in Business Model Innovation
- Alliance Bank (Malaysia)

Press Release 2009

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in The Asia Pacific Download Press Release
Public Bank (Malaysia)

Best Regional Retail Business in Asia Pacific  
HSBC (Asia Pacific)
Best Retail Bank in China  
China Merchants Bank (China)

Best Retail Bank in the Gulf Region  
Abu Dhabi Commercial Bank (United Arab Emirates)

Best Retail Bank in Central Asia  
Asia Universal Bank (Kyrgyz Republic)

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Wells Fargo (US)

Retail Banker of the Year Award  
Ma Weihua, CEO of China Merchants Bank

Best Retail Banks by Country  
Asia Pacific
Australia - ANZ
Bangladesh - Janata Bank
Brunei - Standard Chartered Bank
China
• Best Retail Bank - China Merchants Bank
• Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
• Best Joint Stock Retail Bank - China Merchants Bank
• Best City-Commercial Retail Bank - Bank of Beijing
• Best Foreign Retail Bank -  HSBC
 
Hong Kong - Hang Seng Bank
India - HDFC Bank
Indonesia - Bank Central Asia
Japan - Shinsei Bank
Malaysia - Public Bank
Pakistan - MCB
Philippines - Bank of the Philippine Islands
Singapore - OCBC Bank
South Korea - Shinhan Bank
Sri Lanka - Hatton National Bank
Taiwan - Cathay United Bank
Thailand - Siam Commercial Bank
Vietnam - ANZ Vietnam

Gulf Region
Qatar - Qatar National Bank
Kuwait - Kuwait Finance House
Saudi Arabia -  Al Rajhi Bank
United Arab Emirates - Abu Dhabi Commercial Bank
  Central Asia  
Kyrgyz Republic - Asia Universal Bank