Press Releases

Explore the previous winners sorted by year.

Press Release 2017

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank in Asia Pacific  
Shinhan Bank

Best Retail Bank in China  
China Merchants Bank (China)  

Retail Banker of the Year in Asia Pacific  
Feng Lihua, Deputy to President, Bank of Beijing  

Most Improved Retail Bank in Asia Pacific  
China CITIC Bank  

Best Digital Bank  
Shinhan Bank

Best Retail Bank by Country  
Australia - Westpac
Bangladesh -Eastern Bank Limited
Brunei - BIBD
China
  • Best Retail Bank - China Merchants Bank  
  • Best Large-scale Retail Bank - China Construction Bank  
  • Best Joint Stock Retail Bank - China Merchants Bank  
  • Best City Commercial Retail Bank - Bank of Beijing
  • Best Improved Retail Bank - China CITIC Bank  
Hong Kong - Standard Chartered Bank (Hong Kong)
India - ICICI Bank
Indonesia - Bank Central Asia
Japan
  • Best Mega Retail Bank - Bank of Tokyo-Mitsubishi UFJ
  • Best Digital-Only Bank - Jibun Bank
Korea - Shinhan Bank
Malaysia - CIMB Bank
Pakistan - Habib Bank Limited
Philippines - BDO Unibank
Singapore - DBS Bank
Sri Lanka - Hatton National Bank
Taiwan - CTBC Bank
Thailand - Kasikornbank
Vietnam - BIDV  
The Gulf region
  • Kuwait - Al Ahli Bank of Kuwait
  • United Arab Emirates - Emirates NBD  
Africa region
  • Zambia - Barclays Bank Zambia  

Product and Business Awards  
Best Deposit Product  
  • United Overseas Bank Singapore
Best Credit Card Product
  • SCB (Hong Kong)
Best Internet Banking  
  • CIMB Bank
Best Branch of the Year  
  • Abu Dhabi Commercial Bank
Best Mortgage and Home Loans Product Initiative
  • China Merchants Bank
Best SME Bank  
  • United Overseas Bank Singapore
Best Wealth Management Business
  • CTBC Bank
Best Employee Engagement  
  • DBS
Consumer Finance Product of the Year  
  • Vietnam Prosperity Bank
Mobile Payment Product of the Year  
  • China Merchants Bank
Auto-loan Product of the Year  
  • Emirates NBD
Micro Finance Product of the Year  
  • Hatton National Bank
Best Mobile Banking Application of the Year  
  • Rakuten Bank
Micro Finance Product of the Year  
  • Hatton National Bank
Brand Initiative of the Year  
  • Shanghai Pudong Development Bank
Best Business Model  
  • Citibank (Hong Kong)

Press Release 2016

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank in Asia Pacific  
DBS

Best Retail Bank in China  
China Merchants Bank (China)

Retail Banker of the Year in Asia Pacific  
Mr. JahjaSetiaatmadja, President Director, PT Bank Central Asia

Best Retail Bank by Country  
Australia - Westpac  
Bangladesh - Eastern Bank
Brunei - BIBD
China
  • Best Retail Bank - China Merchants Bank
  • Best Large-scale Retail Bank - China Construction Bank
  • Best Joint Stock Retail Bank - China Merchants Bank  
  • Best City Commercial Retail Bank - Bank of Beijing  
  • Best Improved Retail Bank - China CITIC Bank  
Hong Kong - Bank of China (Hong Kong)
India - ICICI Bank
Korea - Shinhan Bank
Malaysia - Public Bank  
Pakistan - Habib Bank Limited
Philippines - BDO Unibank  
Singapore - DBS Bank
Sri Lanka - Hatton National Bank PLC
Taiwan - CTBC Bank
Thailand - Kasikornbank  
Vietnam - BIDV  
The Gulf region
  • Kuwait - Al Ahli Bank of Kuwait
  • Qatar - Qatar National Bank
  • United Arab Emirates - Abu Dhabi Commercial Bank

Product and Business Awards  
Best Deposit Product  
  • OCBC Bank (Singapore)  
Best Credit Card Product
  • ANZ Singapore  
Best Internet Banking  
  • Westpac (Australia)
Best Retail Banking Branch Innovation  
  • Standard Chartered Bank (Asia Pacific)
Best Remittance Business  
  • MoneyGram International
Best Mortgage and Home Loans Product Initiative
  • CTBC (Taiwan)
Best SME Bank  
  • UOB (Singapore)
Best Wealth Management Business
  • Bank of China (Hong Kong)
Best Customer Relationship Management  
  • Citibank (Hong Kong)  
Best Employee Engagement  
  • ICICI (India)
Best Data & Analytics Initiative  
  • E.SUN (Taiwan)
Consumer Finance Product of the Year  
  • Krung Sri Bank (Thailand)
Mobile Payment Product of the Year  
  • Emirates NBD (UAE)
Auto-loan Product of the Year  
  • Metrobank Group (Philippines)  

Press Release 2015

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank in Asia Pacific  
Westpac (Australia)

Best Retail Bank in China  
China Merchants Bank (China)  

Best Retail Bank in the Gulf region  
Emirates NBD (UAE)  

Retail Banker of the Year in Asia Pacific  
Ms Gai McGrath (Westpac, Australia)

Retail Banker of the Year in the Middle East  
Mr Suvo Sarkar (Emirates NBD, UAE)

Most Improved Retail Bank in Asia Pacific  
Asia Commercial Bank (Vietnam)

Most Improved Retail Bank in the Middle East  
Ahli Bank of Kuwait (Kuwait)  

Most Improved Retail Bank in Africa  
Barclays Africa  

Best Retail Bank by Country  
Australia - Westpac
Bangladesh - Eastern Bank
Brunei - BIBD
China
  • Best Retail Bank - China Merchants Bank  
  • Best Large-scale Retail Bank - China Construction Bank
  • Best Joint Stock Retail Bank - China Merchants Bank  
  • Best City Commercial Retail Bank - Bank of Beijing
  • Best Improved Retail Bank - Bank of Shanghai  
Hong Kong - Bank of China (Hong Kong)
India - ICICI Bank
Indonesia - Bank Mandiri
Korea - Shinhan Bank
Malaysia - Maybank
New Zealand - Westpac New Zealand  
Pakistan - Habib Bank Limited
Philippines - Bank of the Philippine Islands  
Singapore - DBS Bank
Sri Lanka - Hatton National Bank
Taiwan - CTBC Bank
Thailand - Kasikornbank
Vietnam - BIDV
The Gulf region
  • Bahrain - Standard Chartered Bank  
  • Egypt - National Bank of Egypt  
  • Kuwait - Gulf Bank
  • Qatar - Commercial Bank of Qatar
  • Saudi Arabia - Samba Financial Group
  • United Arab Emirates - Emirates NBD
The Africa region
  • Ghana - Ecobank Ghana
  • Nigeria - First Bank Nigeria
  • Uganda - Stanbic Bank Uganda  
  • Egypt - National Bank of Egypt  

Product and Business Awards  
Best Deposit Product  
  • Barclays Kenya (Kenya) - "Zidisha Bonus Savings Account"  
Best Credit Card Product
  • Taishin Bank (Taiwan) - "The Rose Card"  
Best Payments Product
  • DBS Bank (Singapore) - "DBS Paylah!"
Best Internet Banking  
  • ICICI Bank (India)
Best Direct Bank  
  • Rakuten Bank (Japan)
Best Mobile Phone Banking Initiative  
  • St. George Bank (Australia) - 'User Controlled Security Management'  
Best Retail Banking Branch Innovation  
  • Bank of East Asia (Hong Kong)  
Best Remittance Business  
  • MoneyGram International  
Best Automobile Lending Business  
  • Emirates NBD (United Arab Emirates)
Best Mortgage and Home Loans Product Initiative
  • State Bank of India (India)  
Best SME Bank  
  • Alliance Bank (Malaysia)
Best Wealth Management Business
  • Westpac (Australia)
Best Microfinance Business  
  • Bank Rakyat Indonesia (Indonesia)
Best Consumer Risk Management Initiative  
  • ICICI Bank (India)
Best Customer Relationship Management  
  • Westpac (Australia)
Best Social Media Project  
  • Kotak Mahindra Bank (India) - 'Jifi and Kaypay'
Best Network Integration  
  • Shinhan Bank (South Korea)
Best Retail Banking Brand Initiative  
  • Alliance Bank (Malaysia) - 'SME Innovation Challenge'
Best Employee Engagement  
  • Union Bank of the Philippines (The Philippines)
Best Business Model  
  • Jibun Bank Corporation (Japan)
Best Data & Analytics Initiative  
  • OCBC Bank (Singapore) - 'OCBC In-Memory Self Service Analytics'

Press Release 2014

"The Excellence in Retail Financial Services Award Winners"

Best Regional Retail Business in the Asia Pacific  
HSBC

Best Retail Bank by Country  
Australia - Commonwealth Bank of Australia
Bangladesh - Eastern Bank Limited
Brunei - BIBD
China
  • Best Retail Bank - China Merchants Bank
  • Best Joint Stock Retail Bank - China Merchants Bank
  • Best City Commercial Retail Bank - Bank of Beijing
  • Best Foreign Retail Bank - HSBC
  • Best Large-scale Retail Bank - ICBC
Hong Kong - Standard Chartered Bank
India - ICICI Bank
Indonesia - Bank Central Asia
Korea - Shinhan Bank
Malaysia - Maybank
Pakistan - National Bank of Pakistan  
Philippines - Bank of the Philippine Islands
Singapore - United Overseas Bank
Sri Lanka - Standard Chartered Bank
Taiwan - CTBC Bank  
Thailand - Kasikornbank
Vietnam - JSC Commercial Bank for Foreign and Trade of Vietnam
The Gulf region
  • Bahrain - Standard Chartered Bank Bahrain
  • Jordan - Arab Bank
  • Kuwait - Kuwait Finance House  
  • Oman - Bank Muscat
  • Qatar - Doha Bank
  • Saudi Arabia - Samba Financial Group
  • United Arab Emirates - ADCB
The Africa region
  Kenya - Equity Bank  
  Nigeria - First Bank Nigeria  
  South Africa - Standard Bank
  Egypt - National Bank of Egypt

Product and Business Awards  
Best Deposit Product  
  • ANZ Instant Interest Time Deposit
Best Credit Card Product
  Citibank Singapore, Citi PremierMiles  
Best Payments Product
  • BPI My e-prepaid MasterCard
Best Internet Banking  
  • HSBC Australia
Best Mobile Phone Banking Initiative  
  • OCBC Money In$ights
Best Retail Banking Branch Innovation  
  • ICICI Bank
Best Remittance Business  
  • DBS Remit
Best Consumer Credit Product  
  • Emirates NBD Borrow Wisely
Best Automobile Lending Business  
  • Maybank
Best Mortgage and Home Loans Product Initiative
  • Taishin Bank
Best SME Bank  
  • China Merchants Bank
Best Wealth Management Business
  • HSBC Hong Kong
Best Microfinance Business  
  • ICICI Bank
Best Consumer Risk Management Initiative  
  • Emirates NBD
Best Social Media Project  
  • Kasikornbank Kbank Live  
Best Retail Banking Brand  
  • Citibank India  

Press Release 2013

"The Excellence in Retail Financial Services Award Winners"

ICBC


Best Retail Bank in Asia Pacific  
Standard Chartered Bank (Hong Kong)

Best Retail Bank in China  
 

Best Regional Retail Business in the Asia Pacific  
HSBC

Most Admired Bank outside the Asia Pacific and Gulf Regions  
Wells Fargo  

Best Improved Retail Bank in Asia Pacific, Central Asia, Africa and the Gulf region  
NAB, Australia

Best Retail Bank by Country  
Africa
  • South Africa - Standard Bank
  • Egypt - National Bank of Egypt
Australia - Commonwealth Bank of Australia
Bangladesh - Eastern Bank
Brunei - BIBD
China
  • Best Retail Bank - ICBC
  • Best Joint Stock Retail Bank - China Merchants Bank
  • Best City Commercial Retail Bank - Bank of Beijing  
  • Best Foreign Retail Bank - HSBC
  • Best Large-scale Retail Bank - ICBC
The Gulf region
  • Bahrain - Ahli United Bank
  • Jordan - Arab Bank
  • Kuwait - Gulf Bank
  • Oman - National Bank of Oman
  • Qatar - Commercial Bank of Qatar
  • Saudi Arabia - Samba Financial Group
  • United Arab Emirates - Emirates NBD
Kyrgyz Republic - Demir Bank
Hong Kong - Standard Chartered Bank
India - HDFC Bank
Indonesia - Bank Central Asia
Korea - Shinhan Bank
Malaysia - Maybank
Pakistan - Habib Bank
Philippines - BDO Unibank
Singapore - OCBC Bank
Sri Lanka - Hatton National Bank
Taiwan - Chinatrust
Thailand - Kasikornbank
Vietnam - ANZ

Product and Business Awards  
Best Deposit Business  
  • Standard Chartered Bank (Korea)
Best Payments Product
  • Mobile PayWay', Westpac (Australia)
Best Consumer credit product  
  • Easy Credit', OCBC (Singapore)
Best Credit Card Management Award  
  • HSBC (Hong Kong)
Best Direct Bank  
  • Rakuten Bank (Japan)
Best Internet Banking Award  
  • Standard Chartered Bank (Singapore)
Best Mobile Phone Banking Initiative  
  • 'N-Wallet', Hana Bank (Korea)
Best Retail Banking Branch Innovation Award  
  • Rockstar Branch', Kookmin bank (Korea)
Best Automobile Lending Award
  • Maybank (Malaysia)
Best Mortgage Business  
  • NAB (Australia)  
Best Microfinance Award
  • Bank Rakyat (Indonesia)
Best Wealth Management Award  
  • UOB (Singapore)
Best SME Banking Award  
  • Alliance Bank (Malaysia)
Best Remittance Business Award  
  • ICICI Bank (India)
Best Retail Risk Management Award  
  • Maybank (Malaysia)

Special Awards  
Best Customer Relationship Management Award  
  • OCBC (Singapore)
Best Social Media Engagement  
  • CIMB (Malaysia)
Best Employee Engagement  
  • DBS (Singapore)
Best Retail Banking Brand  
  • 'Citi 200 Years', Citibank (India)
Retail Banker of the Year Award  
  • Akihito Nohara

Press Release 2012

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank in Asia Pacific  
Standard Chartered Bank (Hong Kong)  

Best Regional Retail Business in Asia  
Standard Chartered Bank  

Best Retail Bank in Africa  
Absa Bank (South Africa)

Best Retail Bank in Central Asia  
Demir Bank (Krgystan)  

Best Retail Bank in China  
China Merchants Bank

Best Retail Bank in the Gulf region  
Abu Dhabi Commercial Bank (United Arab Emirates)

Best Improved Bank in Asia Pacific, Central Asia, Africa & Gulf Region  
Panin Bank

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Banco Santander (Spain)

Retail Banker of the Year Award  
Teresita T. Sy, Chairperson, BDO (Philippines)

Global Best Practice Winners  
Best Customer Relationship Management  
  • Banco Sabadell (Spain)  
Best Mobile Phone Banking Initiative  
  • Chase Bank (US)  
Best Branch Innovation  
  • La Caixa (Spain)  
Best Automobile Lending  
  • Capital One (US)  
Best Business Model  
  • Metro Bank (UK)  

Best Retail Bank by Country  
Africa
  • Kenya - Kenya Commercial Bank
  • Nigeria - First Bank of Nigeria
  • South Africa - Absa Bank
  • Egypt - National Bank of Egypt
Australia - Commonwealth Bank of Australia
Bangladesh - Standard Chartered Bank
Brunei - Baiduri Bank
China
  • Best Retail Bank - China Merchants Bank
  • Best Joint Stock Retail Bank - China Merchants Bank
  • Best City Commercial Retail Bank - Bank of Beijing
  • Best Foreign Retail Bank - HSBC
  • Best Large-scale Retail Bank - ICBC
The Gulf region
  • Bahrain - National Bank of Bahrain
  • Jordan - Housing Bank for Trade and Finance
  • Kuwait - Gulf Bank
  • Oman - National Bank of Oman
  • Qatar - Qatar National Bank
  • Saudi Arabia - Al Rajhi Bank
  • United Arab Emirates - Abu Dhabi Commercial Bank
Hong Kong - Standard Chartered Bank
India - HDFC Bank
Japan - Sumitomo Mitsui Banking Cooperation
Indonesia - Bank Central Asia
Korea - Shinhan Bank
Malaysia - Public Bank
Pakistan - Habib Bank
Philippines - Banco de Oro
Singapore - UOB
Sri Lanka - Hatton National Bank
Taiwan - Chinatrust
Thailand - Kasikornbank
Vietnam - Sacombank

Product and Business Awards  
Best Deposit Business  
  • HSBC (Australia)
Best Credit Card Management  
  • Absa Bank (South Africa)
Best Internet Banking  
  • ICBC (China)  
Best Direct Bank  
  • Rakuten Bank (Japan)
Best Mobile Phone Banking Initiative  
  • Commonwealth Bank of Australia
Best Consumer Finance Business  
  • Adira Finance (Indonesia)
Best Automobile Lending  
  • DBS (Singapore)
Best Mortgage Business  
  • Bank Negara Indonesia  
Best SME Banking
  • OCBC Bank (Singapore)
Best Wealth Management  
  • HSBC (Hong Kong)
Best Bancassurance
  • HDFC Bank (India)
Best Risk Management  
  • HDFC Bank (India)
Best Customer Relationship Management  
  • CITIC Bank (China)  
Best Social Media Engagement  
  • CIMB (Malaysia)
Best Network Integration  
  • Citibank (India)  
Best Retail Banking Brand  
  • Citibank (Taiwan)
Best Employee Engagement  
  • Standard Chartered Bank (Hong Kong)  
Best Business Model
  • Adira Finance (Indonesia)
Best Microfinance Business
  • Equity Bank (Kenya)



For more information please contact:
Ms. Arathi Menon
Tel: (+65) 6236 6173
amenon@theasianbanker.com

Press Release 2011

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank in The Asia Pacific Download Press Release
Commonwealth Bank of Australia

Best Regional Retail Business in Asia Pacific  
Citibank Asia Pacific
Best Retail Bank in China  
Industrial and Commercial Bank of China

Best Retail Bank in the Gulf Region  
Al Rajhi Bank (Saudi Arabia)

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Wells Fargo (US)

Retail Banker of the Year Award  
Mr Jonathan Larsen, Region Head Consumer Banking Asia Pacific, Citibank

Best Retail Banks by Country  
Asia Pacific
Australia - Commonwealth Bank of Australia
Bangladesh - BRAC Bank
Brunei - HSBC
China
Best Retail Bank - Industrial and Commercial Bank of China
Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
Best Joint Stock Retail Bank - China Merchants Bank
Best City-Commercial Retail Bank - Bank of Beijing
Best Foreign Retail Bank - HSBC (China)
 
Hong Kong - HSBC (Hong Kong)
India - not awarded
Indonesia - Bank Central Asia
Japan - Sumitomo Mitsui Banking Corporation
Malaysia - Maybank
Pakistan - Allied Bank
Philippines - Bank of the Philippine Islands
Singapore - United Overseas Bank
South Korea - Hana Bank
Sri Lanka - Hatton National Bank
Taiwan - Chinatrust Commercial Bank
Thailand - Kasikornbank
Vietnam - Sacombank

Gulf Region

Bahrain - National Bank of Bahrain  
Jordan - Housing Bank for Trade and Finance
Kuwait - Gulf Bank
Qatar - Qatar National Bank
Republic of Kazakhstan - Kazkommertsbank  
Kyrgyz Republic - Demir Bank
Saudi Arabia - Al Rajhi Bank
United Arab Emirates - Abu Dhabi Commercial Bank
 

Africa

 
Kenya - Barclays Bank  
Nigeria - First Bank of Nigeria  
South Africa - Absa Bank

Excellence in Products and Processes Awards (Asia Pacific, Central Asai and Gulf States)
Best Deposit and Liability Business Award
- Maybank (Malaysia)
Best Payments Product Award
- Standard Chartered (Singapore)
Best Credit Card Management Award
- Citibank (Australia)
Best Internet Banking Award
- HSBC (Hong Kong)
Best Direct Bank Award
- Rakuten Bank (Japan)
 
Best Mobile Phone Banking Initiative Award
- International: Absa Bank (South Africa) 
- Asia: PermataBank (Indonesia)

Best Branch Banking Award
- Bank of China
BestRemittance Business Award
- Banco de Oro (Philippines)
Best Consumer Lending Award
- Commonwealth Bank of Australia
Best Automobile Lending Award
- Public Bank (Malaysia)
Best Mortgage Business Award
- ANZ (Vietnam)

Best SME Banking Award
United Overseas Bank (Singapore)

Best Bancassurance Award
HSBC (Hong Kong)
Best Application of Data Analytics Award
- Chinatrust Commercial Bank (Taiwan)

Special Awards (Asia Pacific, Gulf States and Central Asia)  
Best Customer Relationship Management Award
- Standard Chartered (Hong Kong)
Best Retail Banking Brand Award
- ASB Bank (New Zealand)
Best Employee Engagement
- HSBC (Taiwan)
Best Retail Banking Brand
- Kasikornbank (Thailand)
Best Business Model
- RHB Bank (Malaysia)

Press Release 2010

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in The Asia Pacific Download Press Release
Commonwealth Bank of Australia

Best Regional Retail Business in Asia Pacific  
Citibank Asia Pacific
Best Retail Bank in China  
Industrial and Commercial Bank of China

Best Retail Bank in the Gulf Region  
Abu Dhabi Commercial Bank (UAE)

Best Retail Bank in Central Asia  
AsiaUniversalBank (Kyrgyz Republic)

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Bank of America (US)

Retail Banker of the Year Award  
Mr Baek Soon Lee, President & Chief Executive Officer of Shinhan Bank (South Korea)

Best Retail Banks by Country  
Asia Pacific
Australia - Commonwealth Bank of Australia
Bangladesh - Sonali Bank
Brunei - Standard Chartered Bank
China
Best Retail Bank - Industrial and Commercial Bank of China
Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
Best Joint Stock Retail Bank - China Merchants Bank
Best City-Commercial Retail Bank - Bank of Beijing
Best Foreign Retail Bank - HSBC (China)
Hong Kong - HSBC (Hong Kong)
India - not awarded
Indonesia - Bank Mandiri
Japan - Shinsei Bank
Malaysia - Public Bank
Pakistan - MCB
Philippines - Bank of the Philippine Islands
Singapore - OCBC
South Korea - Shinhan Bank
Sri Lanka - Hatton National Bank
Taiwan - Citibank (Taiwan)
Thailand - Kasikornbank
Vietnam - Sacombank

Gulf Region

Jordan - Arab Bank
Kuwait - Kuwait Finance House
Saudi Arabia - Samba Financial Group
United Arab Emirates - Abu Dhabi Commercial Bank

Best Improved Retail Bank in Asia  
Maybank (Malaysia)

Excellence in Products and Processes Awards (China)  
Best Wealth Management in China
- Bank of China
Best Mortgages and Home Loans in China
- China Merchants Bank
Best Cards and Retail Payments in China
- China CITIC Bank
Best Internet Banking in China 
- Industrial and Commercial Bank of China
Best Channel and Distribution in China
- China Construction Bank
Best Customer Relationship Management in China
- Citibank (China)
Best Retail Banking Brand in China
- Shanghai Pudong Development Bank

Excellence in Products and Processes Awards (Asia Pacific, Central Asai and Gulf States)
Best Deposit Product Award
- Standard Chartered First Bank (Korea)
Best Credit Card Management Award
- Bank Mandiri (Indonesia)
Best Internet-only Bank Award
- Japan Net Bank (Japan)
Best Internet Banking Award
- Citibank (India)
Best Mobile Phone Banking Award
- Bank of the Philippine Islands (Philippines)
Best Branch Innovation Award
- Citibank (Singapore and Hong Kong)
Best Automobile Lending Award
- not awarded
 
Best Mortgages and Home Loans Award
- Siam Commercial Bank (Thailand)
Best Microfinance Award
- State Bank of India (India)
Best Wealth Management Award
- National Australia Bank (Australia)
Best SME Banking Award
- ICICI (India)
Best Remittance Business Award
- Western Union

Special Awards (Asia Pacific, Gulf States and Central Asia)  
Best Customer Relationship Management Award
- OCBC (Singapore)
Best Retail Banking Brand Award
- Commonwealth Bank of Australia (Australia)
Excellence in Employee Engagement
- Maybank (Singapore)
Excellence in Business Model Innovation
- Alliance Bank (Malaysia)

Press Release 2009

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in The Asia Pacific Download Press Release
Public Bank (Malaysia)

Best Regional Retail Business in Asia Pacific  
HSBC (Asia Pacific)
Best Retail Bank in China  
China Merchants Bank (China)

Best Retail Bank in the Gulf Region  
Abu Dhabi Commercial Bank (United Arab Emirates)

Best Retail Bank in Central Asia  
Asia Universal Bank (Kyrgyz Republic)

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Wells Fargo (US)

Retail Banker of the Year Award  
Ma Weihua, CEO of China Merchants Bank

Best Retail Banks by Country  
Asia Pacific
Australia - ANZ
Bangladesh - Janata Bank
Brunei - Standard Chartered Bank
China
Best Retail Bank - China Merchants Bank
Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
Best Joint Stock Retail Bank - China Merchants Bank
Best City-Commercial Retail Bank - Bank of Beijing
Best Foreign Retail Bank -  HSBC
 
Hong Kong - Hang Seng Bank
India - HDFC Bank
Indonesia - Bank Central Asia
Japan - Shinsei Bank
Malaysia - Public Bank
Pakistan - MCB
Philippines - Bank of the Philippine Islands
Singapore - OCBC Bank
South Korea - Shinhan Bank
Sri Lanka - Hatton National Bank
Taiwan - Cathay United Bank
Thailand - Siam Commercial Bank
Vietnam - ANZ Vietnam

Gulf Region

Qatar - Qatar National Bank
Kuwait - Kuwait Finance House
Saudi Arabia -  Al Rajhi Bank
United Arab Emirates - Abu Dhabi Commercial Bank
  Central Asia  
Kyrgyz Republic - Asia Universal Bank

Excellence in Products and Processes Awards (Asia Pacific and Gulf States)  
Best Deposit Product/Campaign
- Public Bank (Malaysia)
Excellence in SME Banking
- HSBC (Hong Kong)
Excellence in Mortgage Business
- Kasikornbank (Thailand)
Excellence in Automobile Lending
- Public Bank (Malaysia)
Excellence in Credit Card Management
- United Overseas Bank (Singapore)
Best Internet-Only Bank Award
- SBI Sumishin Net Bank (Japan)
Best Retail Banking Branch Innovation Award
- CIMB Bank (Malaysia)
Excellence in Internet Banking Award
- Commonwealth Bank of Australia
Excellence in Mobile Phone Banking Award
- Kasikornbank (Thailand)
Excellence in Remittance Business Award
- Western Union (Asia Pacific)
Excellence in Bancassurance (Joint Award)
- OCBC Bank and Great Eastern Holdings (Singapore)
Excellence in Wealth Management Award
- Hang Seng Bank (Hong Kong)
Excellence in Credit Collection
- Taishin International Bank (Taiwan)

Special Awards (Asia Pacific, Gulf States and Central Asia)  
Best Customer Loyalty Programme
- HSBC (Singapore)
Excellence in Customer Advocacy
- OCBC Bank (Singapore)
Best Brand Building Initiative
- HSBC (Asia Pacific)
Excellence in Employee Engagement
- Siam Commercial Bank (Thailand)
Excellence in Distribution Network Integration
- Commonwealth Bank of Australia
Excellence in Business Model Innovation
- ICICI Bank (India)

Press Release 2008

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in The Asia Pacific Download Press Release
HSBC (Hong Kong)

Best Regional Retail Business in Asia Pacific  
Standard Chartered Bank (Asia Pacific)  
Best Non-Bank Financial Institution in Asia  
CitiFinancial (Hong Kong)  

Best Retail Bank in the Gulf States  
Al Rajhi Bank (Saudi Arabia)

Best Retail Bank in Central Asia  
Halyk Savings Bank of Kazakhstan (Republic of Kazakhstan)

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Royal Bank of Scotland (UK)  

Retail Banker of the Year Award  
Edmund Koh, President, Ta Chong Bank (Taiwan) and former regional head of consumer banking DBS (Singapore)

Best Retail Banks by Country  
Asia Pacific
Australia - ANZ
Bangladesh - Standard Chartered Bank
Brunei - Standard Chartered Bank
China
Best Retail Bank - Industrial and Commercial Bank of China
Best Mega Retail Bank - Industrial and Commercial Bank of China
Best Joint Stock Retail Bank - China Merchants Bank
Best City Commercial Retail Bank - Bank of Shanghai
Best Foreign Retail Bank - Standard Chartered Bank
 
 
 
 
Hong Kong - HSBC
India - HDFC Bank
Indonesia - Bank Central Asia
Japan - Mizuho Bank
Malaysia - Public Bank
Pakistan - Standard Chartered Bank
Philippines - Bank of the Philippine Islands
Singapore -  Citibank
South Korea - Kookmin Bank
Sri Lanka -  Hatton National Bank
Taiwan - Chinatrust Commercial Bank
Thailand - Siam Commercial Bank
Vietnam - ANZ Vietnam

Gulf Region

Kuwait - Kuwait Finance House
United Arab Emirates -  ADCB
Qatar - Qatar National Bank
Saudi Arabia -  Al Rajhi Bank
  Central Asia  
Republic of Kazakhstan - Halyk Savings Bank
Kyrgyz Republic - Asia Universal Bank

Press Release 2007

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in The Asia Pacific  
HSBC (Hong Kong)  

Best Retail Banker 2006  
Michael DeNoma, Group Executive Director of Consumer Banking, 
Standard Chartered Bank
 
Best Regional Retail Business in The Asia Pacific  
HSBC(Asia Pacific)  

Best Non-Bank Financial Institution in The Asia Pacific  
CitiFinancial (India)  

Best Retail Bank in China  
China Merchants Bank  

Best Retail Bank in The Gulf States  
Al Rajhi Bank (Kingdom of Saudi Arabia)  

Best Retail Bank in Central Asia  
Halyk Savings Bank of Kazakhstan (Kazakhstan)  

Most Admired Bank Outside The Asia Pacific and Gulf Regions  
Wells Fargo  
Best Retail Banks by Country  
  Asia Pacific
Australia -  Westpac Banking Corp.(Australia)  
Bangladesh - Sonali Bank  
Brunei - HSBC (Brunei)  
China
Best State-owned Retail Bank - Industrial and Commercial Bank of China
Best Joint Stock Retail Bank - China Merchants Bank
Best City Commercial Retail Bank - Bank of Shanghai
Best Foreign Retail Bank - Bank of East Asia (Hong Kong)
 
 
 
 
 
Hong Kong - HSBC  
India - HDFC Bank  
Indonesia - Bank Central Asia  
Japan - Sumitomo Mitsui Banking Corp.  
Malaysia - HSBC (Malaysia)  
Pakistan - Standard Chartered (Pakistan)  
Philippines - Bank of the Philippine Islands  
Singapore -   DBS Bank  
South Korea - Kookmin Bank  
Sri Lanka -   Standard Chartered (Sri Lanka)  
Taiwan - Taishin International Bank  
Thailand - Siam Commercial Bank  
Vietnam - HSBC (Vietnam)  

Gulf States

Kuwait - Gulf Bank  
United Arab Emirates -   National Bank of Dubai  
Qatar - Commercial Bank of Qatar  
Saudi Arabia -   Al Rajhi Bank  

Country Achievement Award
 
  China  
Mortgage Business – China Construction Bank  
Wealth Management Business – Bank of China  
Cards and Payments Business – China Merchants Bank  
Branch Innovation – China CITIC Bank  
Internet Banking – China Merchants Bank  
Multi-Channel Retail Banking – Industrial and Commercial Bank of China  
Retail Operations and Technology – Bank of Shanghai  
Excellence in Products and Processes Awards (Asia Pacific and Gulf States)  
Best Deposit-Linked Product Award 
– Standard Chartered Bank (Singapore)
 
Best Retail Islamic Financing Product
– Kuwait Finance House (Kuwait)
 
Best Internet-only Bank Award 
- Sony Bank (Japan)
 
Best Retail Banking Branch Innovation Award
- Emirates Bank (United Arabic Emirates)
 
Excellence in Automobile Lending Award
- AmBank (Malaysia)
 
Excellence in Credit Card Management Award
- Citibank (Singapore)
 
Excellence in Internet Banking Award (Platform) 
- Chinatrust Commercial Bank (Taiwan)
 
Excellence in Internet Banking Award (Channel) 
- HSBC Hong Kong
 
Excellence in Mobile Phone Banking (Japan) 
- Sumitomo Mitsui Banking Corporation
 
Excellence in Mortgages and Home Equity Award 
- Standard Chartered Bank (Hong Kong)
 
Excellence in Multi - Channel Distribution Award 
- OCBC (Singapore)
 
Excellence in Retail Banking Strategy and Execution Award 
- Abu Dhabi Commercial Bank (United Arabic Emirates)
 
Excellence in Retail Risk Management Award 
- ANZ (Australia)
 
Excellence in Remittance Business 
- ICICI Bank (India)
 
Excellence in Bancassurances (Joint Award) 
- HSBC Hong Kong and hSBC Insurance (Asia Pacific)
 
Excellence in SME Banking Award 
- Kasikornbank (Thailand)
 
Excellence in Sub-Prime Lending Award 
- Bank Rakyat Indonesia (Indonesia)
 
Excellence in Wealth Management Award 
- Citibank (Hong Kong)
 
Excellence in Retail Operations/Technology 
- Commonwealth Bank of Australia (Australia)
 

Press Release 2006

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in Asia
 
Hang Seng Bank (Hong Kong)  

Best Retail Banker  2005  
Mr. Masamoto Yashiro, Chairman of the Board, Shinsei Bank, Japan  
Best Regional Retail Business in Asia  
Hong Kong Shanghai Banking Corporation (Asia Pacific)  

Best Non-Bank Financial Institution in Asia  
GE Money (Thailand)  

Best Retail Banks by Country  
Australia -   Commonwealth Bank of Australia  
Bangladesh - Sonali Bank  
Brunei - HSBC (Brunei)  
China
Best Retail Bank - China Merchants Bank
Best Retail Bank (State-owned) - Industrial and Commercial Bank of China
 Best Joint Stock Retail Bank - China Merchants Bank
Best City Commercial Bank - Bank of Shanghai
Best Foreign Bank - HSBC (China)
 
Hong Kong - Hang Seng Bank  
India - ICICI Bank  
Indonesia - Bank Central Asia  
Japan - Shinsei Bank  
Malaysia - Public Bank  
Pakistan - Askari Commercial Bank  
Philippines - Bank of the Philippine Islands  
Singapore -   DBS Bank  
South Korea - Kookmin Bank  
Sri Lanka -   HSBC (Sri Lanka)  
Taiwan - Taishin International Bank  
Thailand - Siam Commercial Bank  
Vietnam - Asia Commercial Bank  

Excellence in Products and Processes Awards  
Best Consumer Credit Product Award 
- GE Money Singapore ("EzyCash")
 
Best Deposit-Linked Product Award 
- Bank of East Asia, Hong Kong (Customised Equity Linked Deposit Products)
 
Best Internet-only Bank Award 
- eBANK (Japan)
 
Best Retail Banking Branch Innovation Award
- Siam Commercial Bank (Thailand)
 
Excellence in Automobile Lending Award
- ICICI Bank (India)
 
Excellence in Credit Card Management Award
- Taishin International Bank (Taiwan)
 
Best Credit Card Product Award
- Hong Leong Bank, Malaysia, (Mobile Credit Card)
 
Excellence in Internet Banking Award
- Shinsei Bank (Japan)
 
Excellence in Mortgages and Home Equity Award
- E.SUN, Taiwan (Life-Cycle Based Mortgage Supermarket)
 
Excellence in Multi Channel Distribution Award
- ICICI Bank (India)
 
Excellence in Retail Banking Strategy and Execution Award
- China CITIC Bank (China)
 
Excellence in Retail Risk Management Award
- National Australia Bank (Australia)
 
Excellence in Sub-Prime Lending Management Award
- Bank Raykat Indonesia (Indonesia)
 
Excellence in Wealth Management Award 
- Hang Seng Bank (Hong Kong)
 
Excellence in SME Banking Award
- HSBC (Hong Kong)
 

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