Evaluation scorecard for Cash Management, Trade & Supply Chain Finance, Payments and FX

Every year, The Asian Banker recognises achievements in the key business and operational areas of the financial services industry. The purpose of these awards is to recognise annual achievements and winners in the competition for market share, product and operational excellence.
Institutions will be evaluated across dimensions such as financial performance, customer experience, products and services, digital and other tangible achievements. Please note the changes in our scorecard and associated elements which have been modified to capture quantitative achievements in order for us to benchmark your institution more efficiently. We are also going to concurrently run a corporate customer advocacy survey that will substantially corroborate our analysis.
We assess transaction finance players ibased on their ability to help clients take advantage of the supply and value chain dynamics by using their credit, liquidity, technology and financial standing as a competitive advantage.

Dimension Transaction and Cash Management Indicator   Trade Finance Indicator   Payments/FX Indicator
Corporate customer matrix (25%)
We want gauge the relationship with your corporate clients through their experiences of key services and your own business structure
- Client structure and diversification
- Number and value of mandates won
- % of clients considering you as a primary service provider
- Corporate customer advocacy survey
  - Client structure and diversification
- Number and value of mandates won
- Ratio of large multinationals and corporates to SMEs
- Corporate customer advocacy survey
  - Number of countries in world with access to local clearing
- Of which, locations in Asia Pacific
- Number of payment platforms active on
- Corporate customer advocacy survey
Technology & Innovation (15%)
We want to know that your technology infrastructure is keeping up with the times by your ability to respond to competition as well as in meeting sudden business/operational contingencies
- Infrastructure/technology advantage achieved last year
- % of transactions STP vs. % originated from paper
- Proposed IT budget spend in 2021 which enhances the capability of your platform
  - % of transactions STP vs. % originated from paper
- Trade finance proccesing capabilities
a) Avg TAT for LCs
b) Collaborations with TPPs
c) Proportion of back-end that is STP
  - Infrastructure/technology advantage achieved last year
- Platforms currently live
- Level of integration of FX payment products with other business lines
Digital Strategy (15%)
We assess where your institution is in the digital journey
- Digital strategy 2021 and achievements in the period under review
- % of corporates digitally onboarded
- Competitive advantages
  - Digital strategy 2021 and achievements in the period under review
- % of corporates digitally onboarded
- Competitive advantages
  - Digital strategy 2021 and achievements in the period under review
- % of corporates digitally onboarded
- Competitive advantages
Products & service capabilities (10%)
As corporates needs evolve rapidly, how are you meeting those to enrich their experience from a product and service process perspective
- No. of products and services offerings
- Innovative products & services introduced in the year under review
- Product pricing strategy and capabilities
  - No. of products and services offerings
- Innovative products & services introduced in the year under the review
- Product avaialbility, pricing strategy and capability
  - No of countries with direct access to
a) cheque/paper based clearings
b) to same-day clearing systems
c) to GIRO/electronic clearings
- Proportion/% of payments settled in real-time
- If ISO 20022 compliant or not ?
Channel capabilities (10%)
We watch for a multi-channel approach to transaction banking to meet the demand of new age consumers
- Number of channels available to clients
- Usage rates and growth of channels
- Services provided on web/mobile
  - Number of channels available to clients
- Usage rates and growth of channels
- Services provided on web/mobile
  - Number of channels available to clients
- Usage rates and growth of channels
- Services provided on web/mobile
Consistent financial performance (10%)
We look for sustainable growth in revenue, profitability and deposit market share
- Growth in total revenues
- Growth in operating profit
- Cross sell ratio
- Market share of deposits
- Transactional income contribution to overall business
- Key value proposition
  - Growth in total revenues
- Total trade volumes/value
- Trade business margin
- Ratio of large multinationals and corporates to SMEs
- Market share (Documentary collections, SWIFT etc.)
- Key value proposition
  - Growth in total revenues
- Total payments volumes
- Pyaments business margin
- Market share (SWIFT messages etc.)
- % of USD clearing done in Asia Pacific
- Key value proposition
Business mandates (10%)
We assess the institutions' ability to win and implement business mandates
- Size of the deal and achievement
- Complexity of the deal implemented
- Ability to win mandate and milestone achieved
  - Size of the deal and achievement
- Complexity of the deal implemented
- Ability to win mandate and milestone achieved
  - Size of the deal and achievement
- Complexity of the deal implemented
- Ability to win mandate and milestone achieved
Human resource capabilities (5%)
Human touch to technology and business is vital. We want to know the mixture of incumbent and new blood in the organisation and the ability to mobilise your employees to support a programme
- % of senior staff >10 years
- Number of product and IT related specialists
- Number of total staff in corporate/FI cash business
  - % of senior staff >10 years
- Number of product and IT related speclialists
- Number of total staff in trade and SCF business
  - % of senior staff > 10%
- Number of product and IT related specialists
- Number of total staff in payments/FX business

*Note
The Asian Banker conducts its evaluation on an audit basis for all financial institution under consideration. This means that we have a standard set of questions that covers all aspects of the industry in which the business operates the business' own financial product achievements, the operational areas and specific factors under considerations. It is important to complete this questionnaire to the best of your ability. The Asian Banker staffs are committed to strict confidentiality and integrity. All staff and advisors are strictly prohibited in trading in the securities of participating institutions during the evaluation period. All researchers and advisors are not allowed to accept formal gratuity during this evaluation process. All information will be kept strictly private and confidential, and will be used only for the evaluation under this award programme and the benchmarking reports to be derived from them.

If you have any difficulties in completing this form or require additional assistance or would like to make submissions, you may visit the website www.theasianbanker.com. You can also contact Mr. Siddharth Chandani at schandani@theasianbanker.com