The Retail Banking Awards Evaluation Criteria
Best Wealth Management Product in China
- Size and growth of the wealth management business in terms of assets under management
(AUM) and customers
- Segmentation of business in regard to customers and products
- Business architecture
- Fee income generation
- Operational cost
- Number of relationship managers
- Quality of relationship managers
- Relationship management model
- Product scope
- Number of new products launched in year under review and pick-up rate
- Integration of third-party products – infrastructure and time to market
- Deposit to asset conversion rates
- Average product holdings of customer segments
Best Internet Banking in China
- Ability to generate revenue from this channel
- Strength of transaction volume and value
- Ability to achieve critical mass in registered customers
- Portion of internet banking transaction to total retail banking transactions
- Scope of transactional services, products and tools offered on the internet
- Degree of straight through processing (STP) of product sales, transaction processing, account opening
- Consolidated account view and usability of internet banking navigation
- Ability to create loyalty and stickiness of customers via this channel
- Integration of internet banking channel in customer analytics and customer relationship
management
- Depth of security and alert features
- IT platform
Best Branch Banking Initiative in China
- Distribution strength of branch network
- Branch design and strategy
- Branch performance and sustainability
- Branch layout and design
- Operating model of the branch network?
- Productivity of the branch network?
- Degree of straight through processing (STP) in the branches?
- How well is customer communications embedded in your business processes?
- What is the total cost of ownership (TCO) of your branch technology operations?
- How do you manage branch activities?
- How do you identify branch locations?
- Alignment of risk management practices with operations and technology
- Efficiency of process and documentation flow in account opening
- Effectiveness of incentive programme for front line employees
Best Mortgage Product in China
- Degree of innovation for product submitted
- Average product holding of customer
- Profile and number of customer segments (wealthy, high risk etc)
- Market share, asset size and growth of the mortgage portfolio
- Number of new products launched in year under review and pick-up rate
- Turnaround time from application to in-principle approval (hours) and to disbursement of funds
- Degree of straight through processing (STP) in mortgage origination process
- Asset quality and recovery rate
Credit Card Product in China
- Financial performance of credit card business and key products
- Market share credit card spend, average spend per card and average revolving rate for a
standard and premium card product
- Portion of active cards to total cards in force (< on transaction in 3months) for total portfolio and key products
- Proportion of primary cards and supplementary cards to total cards
- Values and volumes of credit card transactions
- Number of new card features and products launched
- Time to market for new card products
- Innovativeness and adoption rates of new card products
- Average customer turnaround time for credit card application from application to disbursement (existing and new customers)
- Ease of application for credit card
- Level of straight through processing from application to disbursement
- Security and alert features deployed
- Quality of assets (30 days delinquency ratio, recovery rate, write-off ratio)
Best Bancassurance Product in China
- Degree of innovation for product submitted
- Market share of bancassurance business, value of insurance premiums, and annual growth
- Profitability of the bancassurance business (premiums and fees)
- Composition of bancassurance income
- Sales performance of life insurances and non-life insurances
- Profile and number of new customers and average product holding of customer
- Number of new products launched in year under review and pick-up rate
- Customer analytics and segmentation capability
- Ability to bundle products with lending products
- Bancassurance integration into banking channels (internet, ATM, mobile, branch)
- Error rate for online underwriting
- Turnaround times for underwriting of life insurance
- Degree of straight through processing in insurance underwriting process (life insurance, travel insurance)
Best SME Product in China
- Business Architecture of SME business
- Customer segmentation
- Number of products in the portfolio
- Degree of innovation for the product submitted
- Services and products offered to customer
- Number of new products launched in year under review and pick-up rate
- Market share, asset size and annual growth of SME banking business
- Financial performance of SME banking business and income composition
- Loan origination process
- Number of dedicated staff in SME banking (front and back end)
- Customisation of product and services offering to segments
- Turnaround times for credit approval in trade finance
- Distribution aligned to SME business
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