The Awards Evaluation Criteria

Best AI Technology Implementation

We believe that a successful analytics implementation project gives the institution real-time capabilities to manage, extract and analyse transactional and big data, to meet multiple business, regulatory compliance, or risk management goals and provide effective and timely insights for competitive business differentiation. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Big data features Percentage of digital data points
Number of external public database connected to (batch/real time)
Number of external semi and unstructured data sources connected to (batch/real time)
Analytics innovation features Total number and type of ML based analytics applications added
Number of predictive analytics applications added
Percentage of data or reports processed in real time
Business impact: Improvement in cross sell rate following the implementation
Efficiency – Cost/time savings
Growth in revenue
Technology and Innovation Scalability
Type of analytics features and resulting differentiation
Technology architecture – Ease of integration, use of cloud, API, Agile
Customer experience Improvement in customer experience
Percentage/Number of growth in customers as a result of the project/td>
Project scope Size of deal relative to asset size of bank (measure of importance to bank)
Scope of project (number of countries/branches/customers served)
Business case for implementation (why now)
Implementation success Named implementation risks identified and quantified
Delivery time over/under-runs
Budget over/under-runs
Best Analytics Implementation

Wee believe that a successful analytics implementation project gives the institution real-time capabilities to manage, extract and analyse transactional and big data, to meet multiple business, regulatory compliance, or risk management goals and provide effective and timely insights for competitive business differentiation. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Big data features Percentage of digital data points
Number of external public database connected to (batch/real time)
Number of external semi and unstructured data sources connected to (batch/real time)
Analytics innovation features Total number and type of ML based analytics applications added
Number of predictive analytics applications added
Percentage of data or reports processed in real time
Business impact: Improvement in cross sell rate following the implementation
Efficiency – Cost/time savings
Growth in revenue
Technology and Innovation Scalability
Type of analytics features and resulting differentiation
Technology architecture – Ease of integration, use of cloud, API, Agile
Customer experience Improvement in customer experience
Percentage/Number of growth in customers as a result of the project/td>
Project scope Size of deal relative to asset size of bank (measure of importance to bank)
Scope of project (number of countries/branches/customers served)
Business case for implementation (why now)
Implementation success Named implementation risks identified and quantified
Delivery time over/under-runs
Budget over/under-runs
Best API and Open Banking Implementation

We believe that a successful open banking and application programming interface (API) initiative is one that demonstrates the bank’s ability to securely access, process and share data or enable new value chain of service by building an ecosystem based on open interfaces with its distribution channels and IT systems, improving end-to-end service delivery and customer experience. This service model is considered successful when the bank can demonstrate the optimal delivery model for current and future strategic developments, seamless integration, reliable and secure service while delivering competitive efficiency benefits.

Dimension Criteria considered by judges
Project scope and business case Number of branches/countries/companies accessing application
Total number of APIs and number of open API for external parties
Business case (why now)
Features and innovation Number of new functional capabilities added
Number of new applications and data access added through API
Comparative differentiation
Technology and innovation Scalability of systems
Percentage of STP
Technology architecture – Ease of integration, use of cloud, API, Agile
Risk management Control trade-offs
Assured customers’ data protection
Assured security and protection of the FI's systems and information
Business impact Percentage of cost and time savings
Percentage of revenue growth
Business impact Percentage of cost and time savings
Percentage of revenue growth
Percentage of productivity improvement
Customer experience Number of customers impacted
Number of new features offered to customers
Percentage of customer growth
Implementation success Implementation of challenges and risk management
Budget over/under runs
Delivery time over/under-runs
Best ATM and Kiosks Implementation

A successful ATM and kiosk implementation is the one that optimises operational cost for the bank in handling its cash and other automated transactional activities delivered in a safe and secure environment, while achieving measurable customer origination, selling and cross-selling goals. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered
Project scope and business case Number of ATMs/kiosks impacted
Number of branches/customers impacted
Number of new features and services added
Innovation and digital features Number of improvement in features in ATM/kiosk estate management
Number and type of innovative features added
Number/type of new personalisation features
Customer experience Improvement in customer satisfaction as result of the project
Percentage of increase in customers
Increase in the number of transactions as a result of the project
Risk management Control trade-offs
Assured customers’ data protection
Assured security and protection of the FI's systems and information
Technology Types of new technology applications and devices added
Scalability
Technology architecture – Ease of integration, use of cloud, API, Agile
Security and fraud management Number/type of measures to improve customer verification procedures
Number/type of measures applied to improve network security
Number of tools/processes for improvement of customer account protection
Business impact Costs and time savings
Return on investment
Improvement in customer cross-sell rates
Implementation success Budget under/overruns
Implementation of risk management
Delivery time over/under-runs
Best Blockchain Implementation

We believe that a successful a successful blockchain initiative will be the one that utilises distributed ledger technology to achieve business goals, potentially disrupting the current operating models while ensuring scalability, reliability, transparency, real time transactions, greater operational efficiency, straight through processing and security in transactions in a decentralised environment. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered for evaluation
Scope and business case Number of countries/branches/customers impacted
Number of business applications covered
Business case/Justification
Innovation/Disruption Type of blockchain implemented
Uniqueness and ability to meet real business problems through innovation
Number of processes with competitive differentiation
Business impact Costs and time savings
Percentage of growth in customers/transactions
Revenue growth
Security features Number/type of security features
Number/type of risk management features
Number of anti-fraud features
Technology Technology architecture – ease of integration, use of cloud, API, Agile
Scalability
Interoperability – Number of nodes, parties in the chain
Implementation success Implementation challenges and risk management
Budget over/under-runs
Delivery time over/under-runs
Best Branch Digitisation Implementation

We believe that a successful branch digitisation initiative is one that automates with digital technologies, redesign and maximises utilisation of the branch footprint resulting in improved staff productivity, reduced teller error rates and improved customer fraud management procedures. It should enable improved cross-selling rates, customer experience and reduce staff training time through user friendly systems, all in a manner that is consistent with the banks brand. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Customer experience Increase in number of customers using branch and digital kiosks for transactions
Improvement in customer satisfaction
Number of branches/customers impacted
Features and impact on branch productivity Number of processes automated/improved
Percentage of improvement in branch/teller productivity
Percentage of reduction in account opening time
Technology and innovation Number and type of new features added and uniqueness
Technology architecture – Ease of integration, use of cloud, API, Agile
Percentage of STP
Scalability
Security features Number/type of security features
Number/type of risk management features
Number of anti-fraud features
Fraud management Introduction/upgrade of automated measures to improve customer verification procedures
Introduction/improvement of tools/processes for customer account protection
Business impact Percentage of increase in branch transactions, cross sell
Percentage of increase in customers
Cost and time savings
Implementation success Budget under/overruns
Named implementation risks identified and managed
Delivery time over/under-runs
Project scope Size of deal relative to asset size of bank (measure of importance to bank)
Scope of project (number of countries/branches/customers served)
Business case for implementation (why now)
Best Conversational AI Implementation

We believe that a successful conversational Artificial Intelligence (AI) initiative maximises utilisation of the natural language processing, machine learning and data analytics technologies rendering greater intelligence to machines. The initiative should improve customer experience along with greater operational efficiency, productivity, risk management, reduced errors and faster turnaround time, all in a manner that is consistent with the organisation's brand. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget. The current implementation success, impact of business and potential disruption as well as scalability will be key considerations.

Dimension Criteria considered for evaluation
Scope of the project Number of employees/operations/processes impacted
Size of the project
Number of processes fully automated
AI Features and innovation Number features of AI chatbot and/or voice bot and uniqueness
Number and type of machine learning-based applications and features
Number and type of natural language processing
Business impact Cost and time savings
KPI changes and percentage of productivity improvement
Number of customers/transactions impacted
Security features Number/type of security features
Number/type of anti-fraud features
Technology Technology architecture – Ease of integration, use of cloud, API, Agile
Number of transactions and processes scalable to
Percentage of STP level
Implementation success Implementation challenges and risk management
Budget over/under-runs
Delivery time over/under-runs
Customer experience Improvement in customer satisfaction and convenience
Percentage of customer growth
Percentage of growth in customer transactions using conversational AI
Best Core Banking Technology Implementation

We believe that a successful core banking system implementation project is one that takes the bank away from account centricity and closer to customer centricity within an architecture that will support the bank's growth, gives the bank measurable productivity gains, helps manage risk and credit exposure, at a lower total cost of ownership than any systems replaced. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Customer centricity and experience Extend implementation supports 24x7x365 online real time transactions with minimum repose across all channels/middleware
Time taken for day/period batch processing to complete
Customer experience improvements
Technology architecture Number and explanation of architecture features that support future growth – cloud, microservices, use of API, agile
Scalability of solution
Number and types of new modules, interface
Business impact Reduction in time to create new products and services
Cost and time savings
Revenue or business growth
Business case and project scope Size of deal relative to asset size of bank (measure of importance to bank)
Scope of project (number of countries/branches served)
Business case for implementation (why now)
Innovation Number of new functional features enabled
Number of new product features enabled
Implementation success and variances IBudget under/overruns
Named implementation risks identified, quantified and managed
Delivery time over/under-runs
Best Corporate Payment Implementation

A successful corporate payments implementation project is one that enables real-time and secure completion of low or high value transactions, supporting end-to-end supply chain, high STP and exceptions processing capabilities, multiple business goals, multiple accounts and multiple currencies, regardless of messaging formats, utilising multiple channels or devices at the lowest possible cost per transaction and minimum error rates, in a regulatory compliant manner. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Compliance/fraud management Number/explanation of compliance measures addressed
Number/explanation of anti-fraud measures included
Number/explanation of security measures included
Payment features Number of named functionalities supported
Number of new innovative payment features
Number/type of accounts, channels, currencies supported
Technology and innovation Percentage of real time transactions
Scalability
Technology architecture – Ease of integration, use of cloud, API, Agile
Implementation success and variances Budget under/overruns
Named implementation risks identified and managed
Delivery time over/under-runs
Business impact Percentage of cost and time savings
Payment transaction volumes and value
Growth in customers Size of deal relative to asset size of bank (measure of importance to bank)
(International) scope of project - number of countries/ branches/ locations served as a result of project
Business case for implementation (why now)
Best CRM Implementation

We believe that a successful CRM implementation project improves the bank’s ability to increase sales to new and existing customers by facilitating processes for sales force automation, customer-centric service and support, and campaign management for both management and sales staff, and utilises all marketing channels both traditional and emerging. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered for evaluation
Scope of the project Business/employees/customers impacted
Key features and functions
Size of the project and impact on business
CRM features innovation 360 degree customer data integration
Innovation features of CRM system and services covered
Technology and innovation Number of new CRM system technology architecture and integration with existing systems, use of cloud , API, agile
Number/type of innovation features
Scalability
Business impact Cost and time savings
KPIs - Cross sell, time to market product, customer transaction, profitability, STP
Percentage of revenue growth
Implementation success Implementation challenges and risk management
Budget over/under-runs
Delivery time over/under-runs
Customer experience Improvement in customer satisfaction
Percentage of customer growth
Percentage of growth in products per customer
Best Cyber Security and IT Risk Management Implementation

We believe that a successful information and cyber security implementation project must continuously contribute in avoiding operational risk by demonstrating, on an enterprise level, the ability to identify and prevent active instances of quantifiable fraud or other threats /intrusions to the bank’s network or systems. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Scope of project and business case Types of cybersecurity threat detection features
Range of IT systems covered
Scope of project (number of countries/ branches/ customers served)
Threat identification features Type of real time fraud detection features
Number and type of cyber risks managed in real time
Number and type of data analytics features
Security features IT and network security features and innovation
Customer security features and innovation
Type of access controls features
Business Impact/Risk management Cost and time saving
KPIs - Number of incidents/threats prevented, percentage of threats detected in real time, reduction in incidents
Efficiency improvement in threat prevention
Technology and Innovation Scalability
Technology architecture – Ease of integration, use of cloud, API, Agile
Uniqueness and impact of innovation
Implementation variance and success Named implementation risks identified and managed
Budget under/over-runs
Delivery time over/under-runs
Best Data Management Initiative

We believe that a successful data management and big data implementation project gives the bank real-time capabilities to manage, extract and analyse transactional and big data, to meet multiple businesses, regulatory compliance, or risk management goals and provide effective and timely insights. The overall data pool should be governed within a centralised data and information architecture which is robust, scalable and provides notable business value. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Data management innovation Number and types of different data sources
Range of analytical and predictive capabilities supported
Number automation innovation features
Big data readiness Number and percentage of unstructured and big data points
Total number and type of data and analytics applications added
Number of external public database connected to (batch/real time)
Business impact Cost and time savings
Key KPIs - Percentage of data processed in real time, cross sell rate improvement, growth in users, transactions, customers
Improvement in 360 degree visibility of customers
Technology innovation Scalability of architecture
Uniqueness and impact of innovation
Technology architecture – Ease of integration, use of cloud, API, Agile
Implementation variance and success Delivery time over/under-runs
Named implementation risks identified and managed
Budget over/under-runs
Scope and business case Scope of project (number of countries/branches/customers served)
Number of departments accessing the system
Business case for implementation (why now)
Best Digital Transformation Implementation

We believe that a successful digital transformation initiative includes modernisation of IT architecture with digital design solution, automated processes and integration of multiple back-end systems and channels towards an agile and omni-channel environment. The implementation should demonstrate clear increased operational efficiency gains, maximised utilisation of digital footprint and increased numbers of satisfied customers along with scalable and robust integrated IT architecture. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Digital footprint and omni-channel integration New innovations introduced in digital services
Number and type of automated, paperless, agile processes
Evidence of change in digital channel usage
Technology and innovation Uniqueness of digitisation systems and impact of innovation
Scalability of the system
Architecture and features for ecosystem development (API, cloud, fintech integration)
Security management New cyber security features added
Number and type of real time analytics
New fraud management and security features
Business impact Reduction in time taken for products/transactions/processes
KPI – Revenue growth, error reduction, efficiency, manpower requirement
Cost savings from the implementation
Implementation variance and success Budget under/ overruns
Named implementation risks identified and managed
Delivery time over/under-runs
Customer experience Percentage of growth in digital customers
Percentage of growth in digital transactions
Customer satisfaction improvement
Size of deal relative to asset size of bank (measure of importance to bank) Size of deal relative to asset size of bank (measure of importance to bank)
Scope of project (number of countries/channels/customers served)
Best Enterprise Governance, Risk and Compliance Implementation

A successful governance, risk and compliance (GRC) implementation project reduces the cost and effort needed to proactively prevent risk events and compliance violations by providing real time insight and automation of GRC processes. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered
Compliance and controls Number/Type of regulatory compliance
Type of risk management improvements - Explanation/purpose
Reporting systems - Explanation/purpose
Business impact Cost and time savings
Reduction in manpower requirement
Efficiency improvement in risk management, KPIs
Technology and innovation Number/Type of technology automation and innovation
Technology architecture – Ease of integration, use of cloud, API, Agile
Scalability
Score and business case Business goals addressed
Return on investment
Impact (number branches/customers served)
Implementation success and variance Named implementation risks identified and managed
Budget under/over-runs
Delivery time over/under-runs
Best Financial Supply Chain Implementation

A successful financial supply chain implementation project enables corporates and their extended supply chains to exchange financial instruments, access working capital financing and manage payments and receivables in real-time, in multiple currencies, through secure, multiple channels, regardless of messaging format, with minimum error rates in a regulatory compliant manner and for the bank to track and manage credit risk for any of the trading parties for whom financing is provided. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within time and budget.

Dimension Criteria considered
Supply chain financing processing features Real time and offline options available
Quantified STP rates
Number and types of functionalities
Number of instruments and currencies supported
Business impact % of customer growth
Growth in financing volumes
% Cost savings
% Efficiency improvement
Risk Management Number of credit risk features and explanation
Number and explanation of anti-fraud measures included
Number and explanation of security measures included
Technology Number and types of innovation features
Outline of architecture shows end to end workflows
Scalability and ease of integration
Business case and Scope Size of deal relative to asset size of bank (measure of importance to bank)
Scope of project - no of countries/ branches/ locations/customers served
Business case for implementation
Implementation risk management and success Named implementation risks identified and managed
Budget under/overrun
Delivery under/overrun
Best HR Technology Implementation

A successful HR system implementation project is one that supports all HR functions end to end with high STP on an enterprise level basis and integrates with the accounting and other critical administrative functions of the organisation, while ensuring individual talent and performance tracking. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Scope of project Number and type of departments/countries/HR operations supported
Business case (why now)
Number of automated processes
HR solution functionalities Number and type of HR features covered
Number of processes automated
Technology and innovation Architecture - Ease of integration with existing systems, use of cloud, API, Agile
Number of innovative features added
Scalability
Business impact Percentage of cost and time savings
Employee retention rate improvement
KPI - evidence of usage, percentage of real time query resolution, employee satisfaction, productivity improvement
Implementation risks and success Named implementation risks identified and managed
Budget under/over-runs
Delivery time over/under-runs
Best Identity Verification Technology Implementation

We believe that a successful identity verification initiative provides automated, real time, reliable and accurate authentication system supported by large scale database and continuously contributes to the avoidance of operational risk by preventing instances of intrusions and access to the institutional systems. It should be scalable, compatible to multiple biometrics standards and databases and should be robust with high usability through different channels. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Scope of project/business case Range of business areas/customers/countries addressed
Name and number of channels implemented across
Number and type of transactions access secured through this system
Security/Control features Number and types of biometric standards
Number/type of database integrated in real time
Evidence of risk avoidance and continuous learning
Technology and innovation Number and type of threat detection and prevention systems (innovation and explanation)
Architecture - Ease of integration, use of cloud and API, agile
Scalability
Business impact Time and cost savings
KPI - Percentage of real time authentication, productivity gains
Evidence of usage (daily number of users)
Implementation success Named implementation risks identified and managed
Budget under/ over-runs
Delivery time over/under-runs
Customer experience Percentage of growth in customers and transactions
Growth in customer satisfaction
Best Internet of Things Implementation

WeBest Internet of Things (IoT) technology implementation improves customer engagement with the use of IoT and other emerging technologies to create powerful value propositions for new and existing clients, autonomous agents and market places along with adequate risk management. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Project scope and business case Number of customers/services/countries covered
Number type of services and applications offered through IoT
IoT features Number of new functional capabilities added through IoT
Number and type of payment features and innovation
Number of devices integrated
Technology and innovation Architecture - Ease of integration, use of cloud, API
Scalability
Uniqueness of services and impact of innovation
Risk management/Security Number and type of risk management features added
Number and type of data security features
Business impact Percentage of Cost and time savings
KPI – Growth in transactions, revenue, productivity
Customer experience Number and percentage of customers impacted
Customer satisfaction
Percentage of customer growth
Implementation success Implementation challenges and risk management
Budget over/under-run
Delivery time over/under-run
Best Lending Implementation

A successful lending implementation project is one that provides the bank/financial institution with the ability to differentiate lending products and services, manage risk and credit exposure, and pursue new market opportunities within new segments. The bank/ financial institution gains significant productivity benefits throughout the entire loan lifecycle process, both for loan fulfilment- origination, servicing and collection and loan risk management processes. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Technology Number and explanation of architecture features – ease of integration, use of cloud
Scalability
Number and type of new system functional features
Lending features Number/type of features to improve and automate loan origination
Number/type of features to improve credit collection and loan servicing
Business impact Cost and time savings
KPI - Evidence of usage, growth in loans, transactions, revenue, profits, time to service loans
Reduction in time to create new products and services
Risk management Number of data analytics features for credit risk management and evidence of improvement (NPLs, loan recovery)
Number/Explanation of features for credit management in loan securitisation and syndication
Innovation in lending risk management and evidence of competitive differentiation
Customer experience Number/Time taken per loan
Percentage of growth in customers
Customer satisfaction
Business case and scope Size of deal relative to asset size of bank (measure of importance to bank)
Scope of project (number of countries/ branches served)
Business case for implementation (why now)
Implementation success and variances Budget under/overruns
Delivery time over/under-runs
Named implementation risks identified and managed
Best Mobile Banking Technology Implementation

A successful mobile banking implementation project is one that supports a set of winning functionalities that corporate or retail customers demand and use, within a secure and regulatory compliant framework offering high real-time and end-to-end STP levels, to achieve measurable bottom line goals such as customer retention, cross-selling or market share. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Mobile functionalities and innovation Number and type of new offerings/services and differentiation
Number and type of new applications added
Evidence of usage
Risk management and security Number/Explanation of security features included
Number/Explanation of anti-fraud measures included
Number of authentication/verification features
Technology and innovation Percentage of STP transactions
Scalability
Architecture – Ease of integration, use of cloud and API
Customer experience Number of active users and growth
Improvement in customer cross-sell rates
Customer satisfaction
Business impact Number and percentage of increase in digital/mobile transactions
Cost saving and efficiency gain
KPI – Growth in mobile transactions, number of services, revenue
Scope and business case Size of deal relative to asset size of bank (measure of importance to bank)
(International) scope of project – Customers, countries
Business case and justification, ROI
Implementation success Named implementation risks identified and managed
Budget over/under-runs
Delivery over/under-runs
Best Process Automation Implementation

We believe that a successful process automation initiative enables a large scale, end to end automated and digitized work flow with the emerging technologies, agile development methods and backed by integration of IT systems, delivering higher business value. It should result in significant operational efficiency, notable cost and time savings, reduced errors along with lower operational risk bringing greater business value and customer satisfaction. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget. The detailed evaluation scorecard can be found at

Dimension Criteria considered by judges
Technology innovation Number and type of IT systems and processes automated
Architecture - use of agile methodology, cloud, API, ease of integration
Scalability
Digital/automation features Types of RPA features added
Number and details of end to end automated processes
Increase in self service
Business impact Time and cost savings
KPI – efficiency gains, time to train staff, evidence of usage, error reduction
Reduction in manpower requirements
Implementation success Budget under/ overruns
Named implementation risks identified and managed
Delivery time over/under-runs
Scope and business case Size of deal relative to asset size of bank (measure of importance to bank)
Scope of project (number of countries/ users/ customers served)
Business case for implementation (why now)
Customer satisfaction Improvement in customer/user satisfaction
Growth in customers/users
Percentage of Increase in end to end automated transactions
Best Regulatory Technology Implementation

We believe that a successful regulatory technology initiative utilises information technology to enhance and digitise regulatory processes with a focus on regulatory monitoring, reporting and compliance while ensuring transparency as well as consistency in the regulatory reporting process. It facilitates reduced cost and resources to proactively prevent risk events and compliance violations by providing a data analytics based on real time insight, addressing risks and ensuring efficient regulatory compliance. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget. The detailed evaluation scorecard can be found at http://www.asianbankerawards.com/technology/evaluationcriteria2.php

Dimension Criteria considered
Regulatory compliance features Number and type of regulatory compliance achieved
Number and type of operational compliance processes digitised
Number and type of risk management systems implemented - explanation/purpose
Technology and innovation Scalability
Number of innovation features added and competitive differentiation
Architecture – Ease of integration, use of cloud, API
Business impact Cost and time savings
Number of real time insights and risk management
Resource saving
Business case and scope Business goals addressed
Return on investment
Impact (number branches/customers served)
Implementation success and risk management Named implementation risks identified and quantified
Budget under/over-runs
Delivery time over/under-runs
Best Retail Payment Implementation

A successful retail payment implementation project is one that ensures low value payments are made through high availability, secure, readily adaptable, auditable systems, tightly integrated across end-to-end workflows. It also guarantees that access for new and existing retail users is easy no matter the interface and offers them the widest range of functionalities/ currencies while the payment processing is failsafe and executed in as near real time as possible in a compliant manner. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Scope of project Number of countries/locations served as a result of the project
Number of customers supported
Business case
Compliance/ risk management Number/Explanation of compliance measures addressed
Number/Explanation of anti-fraud measures included
Number/Explanation of security measures included
Payment features Number of named channels/types/devices supported
Percentage of real time payments
Number of named functionalities supported
Technology and innovation Scalability
Architecture – End-to-end workflows, ease of integration, use of cloud, API
Uniqueness and impact of innovation
Business impact Cost and time saving
KPI - Growth in number of payment transactions, growth in customers, payment volumes
Implementation success and risk management Named implementation risks identified and managed
Budget under/overruns
Delivery time over/under-runs
Best Self-Service Banking Implementation

A successful self-service banking implementation project is one that both optimises operational costs for the bank and maximises utilisation of the footprint available for a full range of transactional activities delivered within a secure environment, while achieving measurable customer origination, selling and cross-selling goals. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Self-service features Number/Types of self-service digital features added; uniqueness
Percentage of transactions available through self-service
Number of self-service machines impacted and competitive differentiation
Business impact KPI - Increase in customers, self-service transactions, cross-selling rates as a result of the project
Cost, time and HR saving
Evidence of usage – Number of self-service transactions, value and volume
Customer experience Customer satisfaction
Growth in customers
Growth in digital transactions through self service
Technology and innovation Scalability
Solution architecture – Ease of integration, use of cloud, API, innovation
Security and risk management features added in new systems
Business case and scope Size of deal relative to asset size of bank (measure of importance to bank)
Scope of project (number of countries/ branches/customers served)
Business case for implementation (why now)
Implementation success and risk management Named implementation risks identified and quantified
Budget under/overruns
Delivery time over/underruns
Best Treasury Management Implementation

A successful treasury management system implementation is one that provides full and real-time transparency and control of financial information generated by both simple and complex instruments, including cash handled by the bank. It has full integration with systems supporting risk management, reporting and business users of the bank’s ongoing funding capabilities without compromising on the separation of front and back office. The implementation process starts with a clear business case, balances the risks involved, considers a variety of alternative approaches and delivers the project within the given time and budget.

Dimension Criteria considered by judges
Treasury features Number of innovative features of the new treasury system – Cash management, forex, ALM
Competitive differentiation in services
Number of complex instruments covered by the system
Risk management Number and type of risk management features – Explanation
Number and type of data security and fraud control features
Number and type of regulatory compliance features
Technology and innovation Architecture – Ease of integration, automation, use of cloud, API
Scalability
System agility and robustness
Business impact Cost and time savings
KPI – Treasury revenue, profits, increase on customers, time to market
Evidence of usage - Increase in treasury transactions value and volume
Scope and Business case Business goals addressed
(International) scope of project – Number of countries/branches/locations served as a result of the project
Business case for implementation (why now)
Implementation success and risk management Named implementation risks identified and quantified
Budget under/overruns
Delivery time over/underruns
Related Events
 
Important Links
The Bank Technology Monitor
Award Winners 2018
Photo Gallery 2014
   
   
   



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