Organisational Awards
Special Awards
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Best Customer Relationship Management |
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Best Distribution Network Integration |
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Best Brand Building Initiative |
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Excellence in Employee Engagement |
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Best Crisis Management |
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Excellence in Business Model/Revenue Diversification |
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Products and Processes Awards
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Best Consumer Credit Product |
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Best Deposit-Linked Product |
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Best Retail Islamic Financing Product |
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Best Credit Card Management |
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Best Internet-Only Bank |
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Best Internet Banking |
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Best Mobile Phone Banking |
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Best Retail Banking Branch Innovation |
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Best Automobile Lending |
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Best Mortgages and Home Loans |
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Best Micro-Finance |
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Best Wealth Management |
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Best SME Banking |
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Best Remittance Business |
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Best Bancassurance |
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Best Retail Risk Management |
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Best Credit Collection/Recovery |
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*For China, institutions are classified according to five categories: best retail bank, best joint stock retail bank and best city commercial bank, best state owned retail bank, and best foreign retail bank
