Press Release 2002-2009
"The Excellence in Retail Financial Services Award Winners"
| Best Retail Bank in The Asia Pacific |
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Public Bank (Malaysia) |
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| Best Regional Retail Business in Asia Pacific |
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HSBC (Asia Pacific) |
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| Best Retail Bank in China |
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China Merchants Bank (China) |
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| Best Retail Bank in the Gulf Region |
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Abu Dhabi Commercial Bank (United Arab Emirates) |
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| Best Retail Bank in Central Asia |
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Asia Universal Bank (Kyrgyz Republic) |
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| Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region |
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Wells Fargo (US) |
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| Retail Banker of the Year Award |
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Ma Weihua, CEO of China Merchants Bank |
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| Best Retail Banks by Country |
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| Excellence in Products and Processes Awards (Asia Pacific and Gulf States) |
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Best Deposit Product/Campaign
- Public Bank (Malaysia) |
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Excellence in SME Banking
- HSBC (Hong Kong) |
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Excellence in Mortgage Business
- Kasikornbank (Thailand) |
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Excellence in Automobile Lending
- Public Bank (Malaysia) |
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Excellence in Credit Card Management
- United Overseas Bank (Singapore) |
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Best Internet-Only Bank Award
- SBI Sumishin Net Bank (Japan) |
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Best Retail Banking Branch Innovation Award
- CIMB Bank (Malaysia) |
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Excellence in Internet Banking Award
- Commonwealth Bank of Australia |
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Excellence in Mobile Phone Banking Award
- Kasikornbank (Thailand) |
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Excellence in Remittance Business Award
- Western Union (Asia Pacific) |
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Excellence in Bancassurance (Joint Award)
- OCBC Bank and Great Eastern Holdings (Singapore) |
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Excellence in Wealth Management Award
- Hang Seng Bank (Hong Kong) |
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Excellence in Credit Collection
- Taishin International Bank (Taiwan) |
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| Special Awards (Asia Pacific, Gulf States and Central Asia) |
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Best Customer Loyalty Programme
- HSBC (Singapore) |
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Excellence in Customer Advocacy
- OCBC Bank (Singapore) |
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Best Brand Building Initiative
- HSBC (Asia Pacific) |
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Excellence in Employee Engagement
- Siam Commercial Bank (Thailand) |
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Excellence in Distribution Network Integration
- Commonwealth Bank of Australia |
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Excellence in Business Model Innovation
- ICICI Bank (India) |
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| Best Retail Bank in The Asia Pacific |
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HSBC (Hong Kong) |
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| Best Regional Retail Business in Asia |
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Standard Chartered Bank (Asia Pacific) |
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| Best Non-Bank Financial Institution in Asia |
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CitiFinancial (Hong Kong) |
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| Best Retail Bank in the Gulf States |
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Al Rajhi Bank (Saudi Arabia) |
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| Best Retail Bank in Central Asia |
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Halyk Savings Bank of Kazakhstan (Republic of Kazakhstan) |
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| Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region |
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Royal Bank of Scotland (UK) |
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| Retail Banker of the Year Award |
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Edmund Koh, President, Ta Chong Bank (Taiwan) and former regional head of consumer banking DBS (Singapore) |
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| Best Retail Banks by Country |
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| Best Retail Bank in The Asia Pacific |
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Michael DeNoma, Group Executive Director of Consumer Banking,
Standard Chartered Bank |
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| Best Regional Retail Business in The Asia Pacific |
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HSBC(Asia Pacific) |
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| Best Non-Bank Financial Institution in The Asia Pacific |
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CitiFinancial (India) |
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| Best Retail Bank in China |
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China Merchants Bank |
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| Best Retail Bank in The Gulf States |
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Al Rajhi Bank (Kingdom of Saudi Arabia) |
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| Best Retail Bank in Central Asia |
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Halyk Savings Bank of Kazakhstan (Kazakhstan) |
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| Most Admired Bank Outside The Asia Pacific and Gulf Regions |
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Wells Fargo |
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| Best Retail Banks by Country |
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| Country Achievement Award |
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China |
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Mortgage Business – China Construction Bank |
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Wealth Management Business – Bank of China
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Cards and Payments Business – China Merchants Bank |
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Branch Innovation – China CITIC Bank |
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Internet Banking – China Merchants Bank |
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Multi-Channel Retail Banking – Industrial and Commercial Bank of China |
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Retail Operations and Technology – Bank of Shanghai |
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| Excellence in Products and Processes Awards (Asia Pacific and Gulf States) |
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Best Deposit-Linked Product Award
– Standard Chartered Bank (Singapore) |
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Best Retail Islamic Financing Product
– Kuwait Finance House (Kuwait) |
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Best Internet-only Bank Award
- Sony Bank (Japan) |
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Best Retail Banking Branch Innovation Award
- Emirates Bank (United Arabic Emirates) |
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Excellence in Automobile Lending Award
- AmBank (Malaysia) |
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Excellence in Credit Card Management Award
- Citibank (Singapore) |
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Excellence in Internet Banking Award (Platform)
- Chinatrust Commercial Bank (Taiwan) |
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Excellence in Internet Banking Award (Channel)
- HSBC Hong Kong |
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Excellence in Mobile Phone Banking (Japan)
- Sumitomo Mitsui Banking Corporation |
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Excellence in Mortgages and Home Equity Award
- Standard Chartered Bank (Hong Kong) |
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Excellence in Multi - Channel Distribution Award
- OCBC (Singapore) |
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Excellence in Retail Banking Strategy and Execution Award
- Abu Dhabi Commercial Bank (United Arabic Emirates) |
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Excellence in Retail Risk Management Award
- ANZ (Australia) |
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Excellence in Remittance Business
- ICICI Bank (India) |
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Excellence in Bancassurances (Joint Award)
- HSBC Hong Kong and HSBC Insurance (Asia Pacific) |
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Excellence in SME Banking Award
- Kasikornbank (Thailand) |
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Excellence in Sub-Prime Lending Award
- Bank Rakyat Indonesia (Indonesia) |
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Excellence in Wealth Management Award
- Citibank (Hong Kong) |
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Excellence in Retail Operations/Technology
- Commonwealth Bank of Australia (Australia) |
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| Best Retail Bank in Asia |
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Hang Seng Bank (Hong Kong) |
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Mr. Masamoto Yashiro, Chairman of the Board, Shinsei Bank, Japan |
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| Best Regional Retail Business in Asia |
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Hong Kong Shanghai Banking Corporation (Asia Pacific) |
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| Best Non-Bank Financial Institution in Asia |
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GE Money (Thailand) |
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| Best Retail Banks by Country |
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Australia - Commonwealth Bank of Australia |
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Bangladesh - Sonali Bank |
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Brunei - HSBC (Brunei) |
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China
| • Best Retail Bank - China Merchants Bank |
| • Best Retail Bank (State-owned) - Industrial and Commercial Bank of China |
| • Best Joint Stock Retail Bank - China Merchants Bank |
| • Best City Commercial Bank - Bank of Shanghai |
| • Best Foreign Bank - HSBC (China) |
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Hong Kong - Hang Seng Bank |
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India - ICICI Bank |
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Indonesia - Bank Central Asia |
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Japan - Shinsei Bank |
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Malaysia - Public Bank |
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Pakistan - Askari Commercial Bank |
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Philippines - Bank of the Philippine Islands |
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Singapore - DBS Bank |
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South Korea - Kookmin Bank |
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Sri Lanka - HSBC (Sri Lanka) |
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Taiwan - Taishin International Bank |
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Thailand - Siam Commercial Bank |
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Vietnam - Asia Commercial Bank |
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| Excellence in Products and Processes Awards |
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Best Consumer Credit Product Award
- GE Money Singapore (“EzyCash”) |
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Best Deposit-Linked Product Award
- Bank of East Asia, Hong Kong (Customised Equity Linked Deposit Products) |
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Best Internet-only Bank Award
- eBANK (Japan) |
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Best Retail Banking Branch Innovation Award
- Siam Commercial Bank (Thailand) |
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Excellence in Automobile Lending Award
- ICICI Bank (India) |
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Excellence in Credit Card Management Award
- Taishin International Bank (Taiwan) |
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Best Credit Card Product Award
- Hong Leong Bank, Malaysia, (Mobile Credit Card) |
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Excellence in Internet Banking Award
- Shinsei Bank (Japan) |
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Excellence in Mortgages and Home Equity Award
- E.SUN, Taiwan (Life-Cycle Based Mortgage Supermarket) |
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Excellence in Multi Channel Distribution Award
- ICICI Bank (India) |
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Excellence in Retail Banking Strategy and Execution Award
- China CITIC Bank (China) |
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Excellence in Retail Risk Management Award
- National Australia Bank (Australia) |
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Excellence in Sub-Prime Lending Management Award
- Bank Raykat Indonesia (Indonesia) |
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Excellence in Wealth Management Award
- Hang Seng Bank (Hong Kong) |
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Excellence in SME Banking Award
- HSBC (Hong Kong) |
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| Best Retail Bank in Asia 2004 |
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HSBC (Hong Kong) |
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| Best Regional Retail Banking Business Award |
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Citibank Asia Pacific |
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| Retail Banker of the Year 2004 |
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Ms. Chanda Kochhar, Executive Director and Head of Retail. ICICI Bank |
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| Best Non-Bank Financial Institution in Asia |
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GE Money (Thailand) |
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| Best Retail Banks by Country |
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Brunei - HSBC (Brunei) |
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China
| • Best Retail Bank in China - Industrial and Commercial Bank of China |
| • Best Joint Stock Retail Bank in China - China Merchants Bank |
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Hong Kong - HSBC (Hong Kong) |
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India - ICICI Bank |
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Indonesia - Bank Central Asia |
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Japan - Shinsei Bank |
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Pakistan - Askari Commercial Bank |
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Philippines - Bank of the Philippine Islands |
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Singapore - DBS Bank |
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South Korea - Kookmin Bank |
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Taiwan - Chinatrust Commercial Bank |
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Thailand - Siam Commercial Bank |
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Vietnam - ANZ Vietnam |
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| Excellence in Products and Processes Awards |
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Best Retail Bank in the region - Standard Chartered Bank (Singapore) |
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Brunei - HSBC (Brunei) |
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China - Industrial and Commercial Bank of China |
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Hong Kong - Standard Chartered Bank (Hong Kong) |
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India - ICICI Bank |
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Indonesia - Bank Central Asia |
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Japan - Citibank N.A. |
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Malaysia - Public Bank Berhad |
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Pakistan - Askari Commercial Bank |
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Philippines - Bank of the Philippines Islands |
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Singapore - DBS Bank |
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South Korea - Kookmin Bank |
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Taiwan - Chinatrust Commercial Bank |
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Thailand - Bangkok Bank |
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Vietnam - ANZ Bank (Vietnam) |
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| Operational Excellence in Retail Financial Services |
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HDFC Bank (India) |
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Kasikornbank (Thailand) |
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Shinhan Bank (South Korea) |
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| Product/Service Excellence in Retail Financial Services |
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Bank of East Asia (Hong Kong) for Cyberwealth |
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Bank Rakyat Indonesia for Micro-business |
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RHB Bank Berhad (Malaysia) for RHB EVO Mastercard |
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Banco de Oro Universal Bank (Philippines) for BDO Cashcard |
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Taishin Bank (Taiwan) for Infinite Platinum Card |
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| Outstanding Retail Banker of the year 2004 |
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Wilson Chia, Head of Consumer Banking, Standard Chartered Singapore |
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