Press Release 2010

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank in The Asia Pacific Download Press Release Commonwealth Bank of Australia Best Regional Retail Business in Asia Pacific   Citibank Asia Pacific Best Retail Bank in China   Industrial and Commercial Bank of China Best Retail Bank in the Gulf Region   Abu Dhabi Commercial Bank (UAE) Best Retail Bank in Central Asia   AsiaUniversalBank (Kyrgyz Republic) Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region   Bank of America (US) Retail Banker of the Year Award   Mr Baek Soon Lee, President & Chief Executive Officer of Shinhan Bank (South Korea) Best Retail Banks by Country   Asia Pacific Australia - Commonwealth Bank of Australia Bangladesh - Sonali Bank Brunei - Standard Chartered Bank China • Best Retail Bank - Industrial and Commercial Bank of China • Best Large-Scale Retail Bank - Industrial and Commercial Bank of China • Best Joint Stock Retail Bank - China Merchants Bank • Best City-Commercial Retail Bank - Bank of Beijing • Best Foreign Retail Bank - HSBC (China) Hong Kong - HSBC (Hong Kong) India - HDFC Bank Indonesia - Bank Mandiri Japan - Shinsei Bank Malaysia - Public Bank Pakistan - MCB Philippines - Bank of the Philippine Islands Singapore - OCBC South Korea - Shinhan Bank Sri Lanka - Hatton National Bank Taiwan - Citibank (Taiwan) Thailand - Kasikornbank Vietnam - Sacombank Gulf Region Jordan - Arab Bank Kuwait - Kuwait Finance House Saudi Arabia - Samba Financial Group United Arab Emirates - Abu Dhabi Commercial Bank Best Improved Retail Bank in Asia   Maybank (Malaysia) Excellence in Products and Processes Awards (China)   Best Wealth Management in China - Bank of China Best Mortgages and Home Loans in China - China Merchants Bank Best Cards and Retail Payments in China - China CITIC Bank Best Internet Banking in China - Industrial and Commercial Bank of China Best Channel and Distribution in China - China Construction Bank Best Customer Relationship Management in China - Citibank (China) Best Retail Banking Brand in China - Shanghai Pudong Development Bank Excellence in Products and Processes Awards (Asia Pacific, Central Asai and Gulf States) Best Deposit Product Award - Standard Chartered First Bank (Korea) Best Credit Card Management Award - Bank Mandiri (Indonesia) Best Internet-only Bank Award - Japan Net Bank (Japan) Best Internet Banking Award - Citibank (India) Best Mobile Phone Banking Award - Bank of the Philippine Islands (Philippines) Best Branch Innovation Award - Citibank (Singapore and Hong Kong) Best Automobile Lending Award - HDFC Bank (India)   Best Mortgages and Home Loans Award - Siam Commercial Bank (Thailand) Best Microfinance Award - State Bank of India (India) Best Wealth Management Award - National Australia Bank (Australia) Best SME Banking Award - ICICI (India) Best Remittance Business Award - Western Union Special Awards (Asia Pacific, Gulf States and Central Asia)   Best Customer Relationship Management Award - OCBC (Singapore) Best Retail Banking Brand Award - Commonwealth Bank of Australia (Australia) Excellence in Employee Engagement - Maybank (Singapore) Excellence in Business Model Innovation - Alliance Bank (Malaysia)