| The Categories
The following are this year's awards categories. These categories are
adjusted every year to fit the retail banking community's needs and interests.
To access our scorecards and evaluation criteria for country, regional
and product categories please go to http://retailbanking.theasianbanker.com.
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Retail Banker of the Year
This award acknowledges the best retail banker in Asia Pacific, Gulf region,
Central Asia or Africa.
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| Country and Regional Awards |
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Best Retail Bank in Asia Pacific
The highest award for retail financial services in Asia Pacific. Retail players have to outperform not only national competitors, but also regional peers in the overall scorecard. |
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Best Retail Bank in the Middle East
The highest award for retail financial services in the Middle East, which currently comprises six countries - Saudi Arabia, UAE, Kuwait, Qatar and Bahrain and Oman. Retail players have to outperform not only national competitors, but also regional peers. |
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Best Retail Bank in Central Asia
The highest award for retail financial services in Central Asia. Retail players have to outperform not only national competitors, but also regional peers. |
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Best Retail bank in Africa |
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Best Retail bank in China
The highest award for retail financial services in China. China has been treated as a region on its own since 2005. Retail players have to outperform all peers in the country. |
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Best Regional Franchise (Asia Pacific)
Awards the best institution that has a retail presence in more than three Asia Pacific countries. |
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Best Retail Bank by Country* |
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Best Non Bank Consumer Finance Business
This award acknowledges the best non-bank consumer finance institution business in the region.
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Best Card Association*
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Most admired Bank outside the Asia Pacific, Middle East and Africa
The winner was chosen based on the response among winning retail banking peers in the Asia Pacific, Central Asia and Gulf region, beating a select list of players from the U.S., Europe and South America |
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Best Improved Bank
Awards a bank that has not yet attained number one status in the country but has significantly improved its operations and retail banking franchise in the year under review |
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| Special Awards
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Best Customer Relationship Management |
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Best Social Media Engagement |
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Best Brand Building Initiative |
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Best Employee Engagement |
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Best Distribution Network Integration |
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Best Business Model |
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| Products and Processes Awards |
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Best Consumer Credit Finance Product |
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Best Deposit Product and Liability Business |
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Best Payments Product |
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Best Internet Banking |
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Best Mobile Banking |
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Best Retail Banking Branch Innovation |
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Best Automobile Lending |
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Best Mortgage and Home Loans |
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Best Micro-Finance |
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Best Bancassurance |
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Best Wealth Management |
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Best SME Banking Business |
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Best Credit Card Management Business |
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Best Direct Banking Business |
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Best Remittance Business |
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Best Private Banking Business |
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Best Application of Data Analytics |
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Best Retail Risk Management |
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*For China, institutions are classified according to five categories: best retail bank, best joint stock retail bank and best city commercial bank, best state owned retail bank, and best foreign retail bank
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