The Categories

The following are this year's awards categories. These categories are adjusted every year to fit the retail banking community's needs and interests. To access our scorecards and evaluation criteria for country, regional and product categories please go to http://retailbanking.theasianbanker.com.

Retail Banker of the Year
Retail Banker of the Year in Asia Pacific
Retail Banker of the Year in the Middle East
Retail Banker of the Year in Africa
This award acknowledges the best retail banker in Asia Pacific, Gulf region, Central Asia or Africa.
 
Country and Regional Awards
-
Best Retail Bank in Asia Pacific
The highest award for retail financial services in Asia Pacific. Retail players have to outperform not only national competitors, but also regional peers in the overall scorecard.
-
Best Retail Bank in the Middle East
The highest award for retail financial services in the Middle East, which currently comprises six countries - Saudi Arabia, UAE, Kuwait, Qatar and Bahrain and Oman. Retail players have to outperform not only national competitors, but also regional peers.
-
Best Retail Bank in Central Asia
The highest award for retail financial services in Central Asia. Retail players have to outperform not only national competitors, but also regional peers.
- Best Retail bank in Africa
-
Best Retail bank in China
The highest award for retail financial services in China. China has been treated as a region on its own since 2005. Retail players have to outperform all peers in the country.
-
Best Regional Franchise (Asia Pacific)
Awards the best institution that has a retail presence in more than three Asia Pacific countries.
- Best Retail Bank by Country*
-
Best Non Bank Consumer Finance Business
This award acknowledges the best non-bank consumer finance institution business in the region.
- Best Card Brand
-
Most admired Bank outside the Asia Pacific, Middle East and Africa
The winner was chosen based on the response among winning retail banking peers in the Asia Pacific, Central Asia and Gulf region, beating a select list of players from the U.S., Europe and South America
-
Most Improved Retail Bank
Awards a bank that has not yet attained number one status in the country but has significantly improved its operations and retail banking franchise in the year under review
   
Wealth Management Award
- Wealth Management of the Year
   
 
Products and Processes Awards
- Consumer Finance Product of the Year
- Deposit Product of the Year
- Retail Payments Product of the Year
- Mobile Payment Product of the Year
- Branch of the Year
- Auto-loan Product of the Year
- Mortgage and Home Loans Product of the Year
- Micro Finance Product of the Year
- SME Bank of the Year
- Internet Banking Product of the Year
- Credit Card Product of the Year
- Remittance Product of the Year
- Best Data and Analytics Initiative
- Best Retail Risk Management Initiative
- Best Customer Relationship Management
- Best Social Media Initiative
- Brand Initiative of the Year
- Best Employee Engagement Initiative
- Best Network Integration Initiative
- Best Business Model Execution
- Product of the Year
 

*For China, institutions are classified according to five categories: best retail bank, best joint stock retail bank and best city commercial bank, best state owned retail bank, and best foreign retail bank

*Update for the Excellence in Retail Financial Services Programme:
We are in the process of updating the Excellence in Retail Financial Services programme to reflect the customer feedback component.
From 1 December, we will be rolling out in English, Chinese simplified, Chinese traditional (Taiwan), Malay, Indonesian, Thai, Vietnamese and Arabic to reflect bank quality survey:
1. Retail banking customer survey
2. Small business banking customer survey
and take into account feedbacks made through our new social media website.

Related Events






Important Links
Heads of Retail Annual Meeting
Retail Banking Leadership Programme
Retail Banking Working Group
Annual Rankings
   


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