About the International Excellence
in Retail Financial Services Awards 2018

The International Excellence in Retail Financial Services programme is the most rigorous, prestigious and transparent awards programme for consumer financial services in Asia Pacific, Central Asia, the Middle East and Africa. We evaluate of more than 250 banks and non-banks in 42 countries in a thorough evaluation process.

Since it started in 2002, the programme has been built on the premise that an outstanding institution in consumer banking demonstrates a long-term sustainable franchise, based on strong business processes that lead to a consistent and profitable performance. It recognises financial institutions for their vision, execution and market leading propositions that can make a real impact to the bank and its consumers.

In 2015, we have taken on an audit-based approach in the evaluation process. This involves submissions to be completed in a comprehensive datasheet where your basic quantitative figures will be collated and compared with your peers in the industry. Some of the figures will be used to establish a thorough understanding of best practices and benchmarks that the industry can use on a generic basis without compromising the confidentiality and competitive data.

Beginning 2018, we are also opening the programme to new players such as fintechs and alternative financial services companies who are greatly contributing to the transformation of the retail financial services industry. Through this, we aim to capture the evolving competitive landscape and recognise the outstanding players and initiatives, from which the industry can learn from to better provide consumer products, services and experience.

Supported by the Retail Finance Working Group -- a well-established repository of data on retail financial services around the world

The Asian Banker maintains a comprehensive library of data of all retail financial services institutions in the areas we cover in “The Retail Finance Working Group”  www.retailfinance.theasianbanker.com. It contains the profile of retail financial services institutions we cover including data and trends on the industry as well as case studies and interviews. It also incorporates templates and assertions that are rigorously tested and used to benchmark the industry worldwide.  “The Retail Finance Working Group” has become an invaluable tool for decision makers to ensure that they stay ahead of the competition at all times.

For these reasons, we are able to focus on the changes in the yearly review very quickly without losing sight of the detailed profiles that are necessary to support all players in the industry. Your detailed completion of the audit report will help to ensure that any assessment we make will be based on the updated version.

Compares your institution to the best practices around the globe

We will continue to grow the scope of the programme globally. It is our ambition to establish our presence in all parts of the world to support the development of retail financial services to create an environment for learning and sharing.

We will extend the coverage of new countries in the programme and also monitor global best practices closely through the introduction of an international category for the product and special awards. This will allow us to expand our body of knowledge and provide case studies and benchmarks of leading global retail institutions.

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